{"id":2671829,"url":"https://alion.io/job/ntt-data-manager-software-quality-assurance-testing-servicenow","title":"Manager, Software Quality Assurance / Testing: ServiceNow","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"ServiceNow","optional":false},{"name":"CI/CD","optional":true},{"name":"Selenium","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T04:44:38Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nRole Overview\nThe ServiceNow QA Manager is responsible for defining, embedding, and governing the quality assurance framework across all ServiceNow development delivered within NTT DATA - whether that originates from the ServiceNow Practice, the Business Application Services (ATS) development team, or the automations function. This role acts as the quality gateway across all development streams, ensuring that nothing reaches production without meeting the defined quality and testing standards.\nAs a player-manager role in the early stages of the QA function, the QA Manager will be hands-on in testing activities while also building out the function's capability, tooling, and governance. They will establish and own the automated testing framework, maintain the regression test suite, and lead testing governance for all major releases including platform upgrades.\nKey Responsibilities\nDefine, own, and continuously improve the QA framework, testing standards, and governance processes for all ServiceNow development across the practice.\nAct as the quality gateway for all development - Practice, ATS, and automations - ensuring no release progresses to production without meeting defined quality criteria.\nBuild, maintain, and evolve the automated testing framework for the ServiceNow platform, reducing regression test time and increasing release confidence.\nOwn and manage the regression test suite, ensuring it remains accurate, up to date, and appropriately scaled as the platform evolves.\nDefine and maintain test case standards, test scripts, and test data management across all product domains.\nLead testing governance for platform upgrades, coordinating A/B testing and regression testing to validate that upgrades do not introduce defects or regression.\nCoordinate and facilitate UAT activities in partnership with Business Analysts and business stakeholders, ensuring clear sign-off criteria are in place and met.\nProduce testing quality metrics and governance reporting for the Practice Lead and relevant governance forums.\nIdentify and escalate quality risks, defects, and test failures, working with developers and delivery managers to ensure timely resolution.\nWhere the team is small, actively execute testing alongside governance - including functional, regression, integration, and exploratory testing.\nBuild and manage the QA Engineer function as the team scales, setting standards, providing mentorship, and reviewing testing output.\nEssential Experience & Skills\nProven experience in a QA Manager or senior QA role within a ServiceNow or enterprise platform delivery environment.\nHands-on experience with ServiceNow test automation tooling - ATF (Automated Test Framework) is essential.\nStrong understanding of testing methodologies including functional, regression, integration, UAT, and exploratory testing.\nExperience building and maintaining automated test suites and regression test repositories.\nAbility to define and implement quality governance frameworks across multiple development teams and streams.\nExperience coordinating UAT with business stakeholders - including defining acceptance criteria, managing test cycles, and facilitating sign-off.\nStrong communication skills - able to report quality status clearly to both technical and non-technical audiences.\nDesirable\nExperience with platform upgrade testing in ServiceNow, including A/B and regression test coordination.\nFamiliarity with ISTQB or equivalent testing certification frameworks.\nExperience with broader test automation tools (e.g. Selenium, Tosca, or similar) in addition to ServiceNow ATF.\nExposure to CI/CD pipelines and automated deployment testing in a ServiceNow context.\nServiceNow Certified System Administrator (CSA) or product certification.\nBehaviours & Competencies\nQuality-driven - sets and upholds high standards, with zero tolerance for releasing untested or poorly tested code.\nCollaborative - works effectively with developers, BAs, Product Owners, and business stakeholders across all teams.\nInfluential - able to enforce testing governance across teams that do not report directly to them.\nPragmatic - balances thorough testing with delivery pace, finding the right level of coverage for each context.\nGrowth mindset - actively builds the QA function's capability, tooling, and maturity over time\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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