{"id":3166701,"url":"https://alion.io/job/ntt-data-microsoft-365-support-specialist-teamssharepoint","title":"Microsoft 365 Support Specialist (Teams/SharePoint)","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":95,"open_postings":104,"ghost_share":0,"stale_share":0.375,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-10-27T05:46:45Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-23T06:44:07Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T02:49:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Req ID: 394691\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Microsoft 365 Support Specialist (Teams/SharePoint) to join our team in bangalore, Karnātaka (IN-KA), India (IN).\nJob Description: Microsoft 365 Support Specialist (Teams/SharePoint)\nRole Summary\nThe Microsoft 365 Support Specialist provides offshore L3 support for Microsoft 365 platforms, including Teams, SharePoint, and Power Platform. The role focuses on incident management, service request fulfillment, migration support, operational maintenance, minor enhancements, and collaboration with Northwell teams to ensure business continuity and project delivery.\nKey Responsibilities\nProvide L2 & L3 support for Microsoft Teams, SharePoint, and Power Platform environments.\nReview and resolve incidents, service requests, and operational issues during the offshore support window (5:00 AM - 2:00 PM ET).\nMonitor support queues and address production issues before U.S. business hours.\nSupport Microsoft 365 operational activities, migrations, testing, validation, and remediation tasks.\nCollaborate with project teams during overlap hours and participate in project meetings, sprint ceremonies, and status discussions.\nExecute minor enhancements, upgrades, and patch-related activities.\nSupport batch job monitoring and operational support activities.\nMaintain project documentation, knowledge base articles, and ticket updates.\nPerform handoff activities and communicate outstanding issues to onshore teams.\nEnsure timely completion of deliverables and accurate status reporting.\nSupported Technologies\nMicrosoft 365 (M365)\nMicrosoft Teams\nSharePoint Online\nPower Platform (Power Apps, Power Automate)\nSupport Services\nL3 Application Support\nIncident Management\nService Request Handling\nBatch Job Monitoring and Support\nMinor Upgrades and Patches\nMinor Enhancements\nDocumentation and Knowledge Base Maintenance\nMigration Support and Validation\nRequired Skills\nMicrosoft 365 Administration and Support\nTeams Administration\nSharePoint Online Administration\nPower Platform Support\nIncident and Service Request Management\nTroubleshooting and Issue Resolution\nChange and Release Support\nDocumentation and Knowledge Management\nStakeholder Communication\nWork Schedule\nCoverage Window: 5:00 AM - 2:00 PM ET (Offshore Support)\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":4978,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Information Technology","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-23T17:34:06Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-microsoft-365-support-specialist-teamssharepoint","json_url":"https://alion.io/job/ntt-data-microsoft-365-support-specialist-teamssharepoint.json","meta":{"generated_at":"2026-10-28T02:58:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-microsoft-365-support-specialist-teamssharepoint"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-microsoft-365-support-specialist-teamssharepoint"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-microsoft-365-support-specialist-teamssharepoint"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-microsoft-365-support-specialist-teamssharepoint\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-microsoft-365-support-specialist-teamssharepoint"}]}