{"id":3867467,"url":"https://alion.io/job/ntt-data-ms-engineer-l1-desktop","title":"MS Engineer (L1): Desktop","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":93,"open_postings":110,"ghost_share":0,"stale_share":0.473,"repost_share":0.027,"time_to_fill_p50_days":18,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-06T12:51:05Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T03:33:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nAs an MS Engineer (L1): Desktop, you will provide onsite and remote desktop support to our clients, responding to and resolving incidents and service requests while delivering a high level of customer satisfaction. You will be responsible for maintaining, managing, and supporting end-user devices in line with client requirements and service agreements.\nMain Duties / Key Accountabilities\nProvide high-quality, timely customer service and technical support to clients.\nRespond to, investigate, and resolve incidents and service requests escalated from the Service Desk.\nBuild, image, configure, and deploy laptops and desktops using Microsoft Intune and Windows Autopilot.\nSupport multiple Standard Operating Environments (SOEs), including desktop operating systems and applications.\nDiagnose and resolve hardware, software, and end-user device issues.\nRespond promptly to high-priority incidents and service requests in line with agreed service levels.\nManage and coordinate the end-to-end technical resolution of incidents, either remotely or onsite.\nLiaise with vendors and third-party providers as required to facilitate timely issue resolution.\nPerform data and telephony cable patching as required.\nEscalate complex or unresolved issues to the appropriate technical teams or management.\nProactively maintain and develop technical knowledge and professional skills, including developing and maintaining technical documentation.\nAdhere to and advocate NTT DATA and client IT standards, policies, and procedures.\nCommunicate IT-related incidents, issues, and updates to relevant stakeholders in a clear and timely manner.\nParticipate in technical projects, including implementation activities, technical assessments, issue tracking, and project support.\nDevelop a sound understanding of the scope, delivery processes, and service commitments associated with NTT DATA services.\nMaintain a flexible and adaptable approach to support evolving technologies, client environments, and business requirements.\nSkills\nStrong technical troubleshooting skills across desktop, endpoint, hardware, software, and application environments.\nExperience supporting multiple Standard Operating Environments (SOEs).\nStrong working knowledge of Windows 11, macOS, and Microsoft 365 applications.\nHands-on knowledge of Microsoft Intune, including device provisioning, application deployment, reporting, and endpoint management.\nKnowledge of Windows Autopilot for endpoint provisioning and deployment.\nLAN and network connectivity troubleshooting skills, including DHCP, TCP/IP, and general network connectivity.\nHardware troubleshooting and laptop break/fix capability.\nExperience supporting VPN and remote-access solutions.\nPrinter and peripheral support.\nSmartphone and mobile device support, including iOS and Android.\nKnowledge of desktop security practices, including malware/virus handling, spam, and security incident escalation.\nExperience with data and telephony cable patching.\nStrong customer service, interpersonal, coordination, and communication skills.\nStrong initiative, accountability, attention to detail, and problem-solving capability.\nAbility to work independently and collaboratively within a team in a fast-paced environment.\nProactive and adaptable, with the ability to quickly learn new technologies and client environments.\nStrong relationship-building and collaboration skills, with a willingness to share knowledge and contribute to continuous improvement.\nQualifications\nRelevant IT or technical qualifications are highly regarded.\nRelevant industry certifications are desirable, such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).\nKnowledge and understanding of ITIL practices, SLAs, incident management, service request management, and IT service management processes.\nExperience\nMinimum 3 years' experience in a desktop support, end-user computing, or similar technical support role.\nDemonstrated experience providing both onsite and remote technical support within a client-focused environment.\nExperience supporting and troubleshooting end-user devices, desktop operating systems, applications, and associated peripherals.\nExperience using Microsoft Intune and Windows Autopilot for endpoint deployment and management.\nExperience managing incidents and service requests within agreed SLAs and using IT service management/case management systems.\nExperience providing technical and application support across diverse client environments.\nDemonstrated experience working with internal technical teams, vendors, and other stakeholders to resolve incidents and service issues.\nExperience working independently while managing multiple priorities in a fast-paced support environment.\nWorkplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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