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We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nResponsibilities\nRespond to calls /emails/chats received from customer and address the customer needs or route the request accordingly\nProvide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools\nRoutinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction\nInvestigate first line incidents assigned and identify the root cause of incidents and problems\nUse appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises\nResponsible to meet customer SLAs agreed in place\nResponsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction\nAppropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management\nMonitors client infrastructure and solutions\nRequirements:\nDiploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates\nMinimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must\nBasic IT Skill; using PC on daily basis\nLanguage requirement:\nFor non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)\nFor Japanese native candidates: Intermediate to business level English\nWorkplace type:\nAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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