{"id":2670926,"url":"https://alion.io/job/ntt-data-network-engineer-2","title":"Network Engineer","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":182},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-19T00:00:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-17T19:22:12Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.\nThe primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.\nThe Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.\nWhat you'll be doing\nKey Responsibilities:\nEnsures that the assigned infrastructure at the client site is configured, installed, tested and operational.\nEnsures that any software that is part of the solution is installed and configured according to client requirements.\nProactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.\nLiaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.\nInvestigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.\nResponds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.\nEnsures incidents are updated with progress and resolution details in a timely manner using the required platform.\nEnsures the efficient and comprehensive resolution of incidents and requests.\nApplies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.\nInvestigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.\nProvide sfirst line remote and onsite technical support to clients.\nProvides first line field engineering services to clients.\nReports and escalates issues to 3rd party vendors if necessary.\nFollows the required handover procedures for shift changes to ensure service continuity.\nKnowledge and Attributes:\nGood communicate skills, both verbal and written\nAbility to plan activities and projects well in advance, and take into account possible changing circumstances.\nAbility to maintain a positive outlook at work.\nAbility to work well in a pressurized environment.\nAbility to work hard and put in longer hours when it is necessary.\nAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.\nAbility to adapt to changing circumstances.\nAbility to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.\n Academic Qualifications and Certifications:\nBachelor's degree or equivalent in Information Technology or Computing or related field.\nAssociate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.\nAssociate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.\nCollaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous.\n Required Experience:\nEntry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.\nEntry level experience in technical support to clients.\nEntry level experience in diagnosis and troubleshooting.\nEntry level experience providing remote support in Collaboration technologies.\nEntry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).\nEntry level understanding of Network routing and switching.\nWorkplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. 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