{"id":4062441,"url":"https://alion.io/job/ntt-data-network-managed-services-engineer-l2","title":"Network managed services engineer (L2)","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":93,"open_postings":109,"ghost_share":0,"stale_share":0.486,"repost_share":0.009,"time_to_fill_p50_days":18,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-11T09:13:41Z","employer_posted_date":null,"last_verified_at":"2026-11-11T09:13:41Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Pracovní nabídka\nYour day at NTT DATA\nAs a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).\nYour day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time.\nYou'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analyseing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.\nAs part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioral skills.\nYou'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.\nTo thrive in this role, you need to have:\nProficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools.\nAt least one technical certification in the above-mentioned technologies.\nStrong planning skills, with the ability to anticipate and adapt to changing circumstances.\nAdaptability and resilience in a dynamic work environment.\nAbility to communicate and work effectively across different cultures and social groups.\nProficiency in active listening and client-centric communication.\nA positive outlook and the ability to work well under pressure.\nA client-first attitude, always seeking to create positive client experiences.\nA bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.\nEnglish language (B2 or better)\n Benefits\n\nEducational courses, training\nMeal tickets / catering allowance\nHolidays 5 weeks\nSick days\nOccasional work from home\nRefreshments on workplace\nContribution to sport / culture / leisure\nCafeteria\nCell phone\nBonuses\nNotebook\nContributions to the pension / life insurance\nAbove-standard medical care\nInformace o pozici\n Společnost\n NTT Czech Republic s.r.o.\nMilevská 2095/5, Praha – Krč Required education\n Secondary education or professional training with a school-leaving exam\n Required languages\n Czech (Basic), English (Advanced)\n Listed in\n IS/IT: System and HW administration, IS/IT: Application and system development, IS/IT: Consulting, analysis and project management ,\n IS Support, Operating system and network administrator \n Employment form\n Full-time work\n Contract duration\n Permanent \n Employment contract\n employment contract \n Employer type\n Employer\n Info\n Also suitable for refugees from Ukraine\n\n 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