{"id":2994330,"url":"https://alion.io/job/ntt-data-operations-processing-associate-2","title":"Operations Processing Associate","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":89,"ghost_share":0,"stale_share":0.258,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":11000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T12:35:23Z","board_verified":false,"closed_at":"2026-10-23T12:35:23Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Activities Performed\nCommissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North America and Global.\nConduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings.\nCorrect settings and configuration of New and Existing cameras, remotely.\nInvestigate and resolve data or account discrepancies\nEscalate issues in a timely manner to a supervisor - when unable to resolve/ understand customer request/issues.\nDemonstrate good interpersonal and customer relationship skills\nDocument all activities and actions required to successfully resolve customer issues.\nProvide efficient and courteous service to customers at all times.\nApply in-depth knowledge of systems and operations in support of assigned customer group.\nRequired Experience and Qualification\nOpen to work in 24 x 7 environment, especially US shifts\n6+ months of experience in a customer service role - ability to understand customer request and apply a logical thought process to find a solution.\n6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet.\nStrong attention to detail, time management and organizational skills.\nAbility to communicate (oral and written) effectively to exchange information with our client.\nGraduate, in any stream\nShould be working from Delhi NCR region in current WFH situation\nTypical Years of Experience\nTypically requires 1-3 years relevant experience.\nRequired schedule availability for this position is Monday-Friday (11:00am to 09:00pm IST). 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