{"id":4004240,"url":"https://alion.io/job/ntt-data-project-manager-ams-remote","title":"Project Manager - AMS - REMOTE","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":92,"open_postings":104,"ghost_share":0,"stale_share":0.51,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":92408,"max":171125,"currency":"USD","period":"year","gross":null,"usd_annual":171125},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Agile","optional":true},{"name":"Oracle","optional":true},{"name":"Oracle ERP","optional":true},{"name":"Scrum","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-09T18:01:47Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T06:05:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are seeking an experienced Project Manager to lead the steady-state delivery of Application Management Services (AMS) across a diverse Business Services Applications Portfolio. The role will be accountable for day-to-day service delivery, operational stability, SLA and KPI performance, stakeholder management, resource planning, financial performance, service governance, and continuous improvement across ERP, non-ERP, SaaS, packaged, custom, and legacy applications.\nThe Project Manager will serve as the primary delivery leader for the Business Services portfolio and will work closely with business stakeholders, application owners, IT leadership, delivery teams, and third-party vendors to ensure reliable operations and measurable service improvement.\nKey Responsibilities\nService Delivery & Operational Management\nOwn day-to-day delivery of application support services across the Business Services portfolio.\nBalance service priorities across applications with different business criticality, support models, technology maturity, ticket volumes, and lifecycle stages.\nEnsure achievement of agreed SLAs, KPIs, service quality targets, and contractual commitments.\nManage Incident, Problem, Change, Request Fulfillment, and Release Management processes across the portfolio.\nMonitor production stability, critical incidents, recurring issues, aged backlog, and service risks.\nCoordinate resolution of issues spanning application, infrastructure, database, integration, security, and third-party vendor teams.\nEnsure appropriate operational coverage, escalation paths, and support readiness across the portfolio.\nApplication Portfolio Management\nMaintain visibility into application ownership, support models, dependencies, criticality, risks, and resource coverage.\nPrioritize operational focus based on business impact, service performance, risk, and support demand.\nIdentify key-person dependencies, skill gaps, aging technologies, and application lifecycle risks.\nEnsure appropriate support strategies for SaaS, COTS, custom, legacy, ERP, and non-ERP applications.\nCoordinate activities across application teams where incidents, changes, integrations, or business processes span multiple systems.\nService Governance & Stakeholder Management\nAct as the primary customer-facing delivery leader for the Business Services portfolio.\nBuild trusted relationships with business stakeholders, application owners, product owners, IT leadership, service management teams, and third-party vendors.\nConduct regular operational reviews, service reviews, governance meetings, and executive-level reporting.\nManage escalations and ensure timely resolution of critical production and service delivery issues.\nCommunicate service performance, risks, dependencies, improvement initiatives, and key decisions clearly to stakeholders.\nDrive customer satisfaction and maintain alignment between service delivery priorities and business needs.\nResource & Workforce Management\nManage globally distributed application support teams across multiple technologies and business domains.\nEnsure appropriate resource capacity and skills across applications with varying demand, complexity, and business criticality.\nManage workforce performance, utilization, productivity, retention, and development.\nDrive cross-training, succession planning, and knowledge retention to reduce dependency on individual resources.\nSupport recruitment and onboarding for identified skill or capacity gaps.\nBuild a cohesive delivery organization across internal teams, client teams, and vendor resources.\nFinancial Management\nManage operational budgets, forecasts, and financial performance for the engagement.\nAlign resource capacity and staffing with contractual commitments and forecast demand.\nMonitor utilization, productivity, and other relevant financial and delivery metrics.\nIdentify opportunities for resource optimization, productivity improvement, and cost efficiencies.\nEnsure delivery remains aligned with contractual and financial objectives.\nContinuous Improvement & Transformation\nDevelop and execute a Continuous Service Improvement roadmap for the Business Services portfolio.\nUse service data, ticket trends, recurring incidents, problem records, and application health indicators to identify improvement opportunities.\nDrive reduction in recurring incidents, aged backlog, manual effort, and avoidable ticket volumes.\nIdentify opportunities for automation using ITSM platforms, application-native capabilities, workflow automation, monitoring, AI, knowledge management, and other appropriate technologies.\nPromote proactive problem management and root cause analysis.\nDrive service maturity, operational excellence, and measurable productivity improvements.\nTrack and communicate the business and operational benefits delivered through improvement initiatives.\nGovernance, Risk & Compliance\nEnsure adherence to ITIL processes, security policies, audit requirements, and applicable compliance standards.\nMaintain appropriate service documentation, SOPs, knowledge repositories, and operational procedures.\nMonitor service risks, contractual obligations, and operational dependencies through structured governance.\nEnsure audit findings, security issues, vulnerabilities, and compliance actions affecting supported applications are appropriately tracked and managed.\nSupport internal and external audits as required.\nBasic Qualifications:\nBachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.\n10+ years of experience in IT services, application support, or technology delivery.\n5+ years of experience managing enterprise application support, AMS, or managed services engagements.\n5+ years experience managing globally distributed teams and multi-vendor delivery environments.\nPreferred Qualifications\nExperience supporting enterprise business applications across areas such as ERP, HCM, Finance, EPM, Supply Chain, Procurement, Workforce Management, or other business-critical functions.\nExposure to platforms such as Workday, PeopleSoft, UKG/Kronos, Tecsys, Oracle, SAP, or comparable enterprise applications.\nExperience managing custom, legacy, SaaS, and COTS application environments.\nExperience with ServiceNow or comparable ITSM platforms.\nExperience managing a diverse portfolio of business applications rather than a single technology platform.\nStrong understanding of production support and IT service management processes, including Incident, Problem, Change, Request, and Release Management.\nStrong understanding of AMS delivery models, service governance, SLA/KPI management, and operational reporting.\nDemonstrated experience managing business and IT stakeholders at multiple organizational levels.\nExperience with resource planning, financial management, service improvement, and operational risk management.\nExperience with automation, AI-enabled service management, observability, or application support transformation initiatives.\nITIL certification.\nPMP, PRINCE2, Agile, or Scrum certification.\nExperience managing large managed-services engagements.\nNTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $92,408 - 171,125. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.\nThis position may also be eligible for incentive compensation based on individual and/or company performance.\nThis position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.","description_format":"text","description_chars":7876,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-10T06:05:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 399 · green card filings: 60","filings_12m":399,"filings_prev_12m":499,"green_card_filings_12m":60,"median_offered_wage_usd":123600,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":171125,"is_top_pay":false},"html_url":"https://alion.io/job/ntt-data-project-manager-ams-remote","json_url":"https://alion.io/job/ntt-data-project-manager-ams-remote.json","meta":{"generated_at":"2026-11-10T07:11:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-project-manager-ams-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-project-manager-ams-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-project-manager-ams-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-project-manager-ams-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-project-manager-ams-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4004240}},{"tool":"search_jobs","arguments":{"company":"nttdata.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4004240},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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