{"id":2672474,"url":"https://alion.io/job/ntt-data-remote-customer-service-representative-3","title":"Remote Customer Service Representative","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":95,"open_postings":105,"ghost_share":0,"stale_share":0.371,"repost_share":0.019,"time_to_fill_p50_days":17,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brandon, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":21,"currency":"CAD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-28T16:51:34Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Req ID: 388391\n\nWith people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.\nA Career at NTT DATA Means:\nHaving ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. \nBeing part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are. \nBelonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile. \nBeing part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. \nWhat else does NTT DATA Offer? We’re glad you asked!\nAll equipment required for you to be successful in your role \nVirtual paid training \nComprehensive benefits package (medical, vision, and dental) \nEmployee Assistance Program \nRRSP program options \nShort- and Long-Term Disability options \nRewards and Recognition programs\nInternal career advancement opportunities\nPosition Overview:\n\nThe successful candidates will be responsible for the membership experience through providing best in class credit card support and services. The Customer Service Specialist will be a valued member of the Credit Card Contact Centre team and will report into a Team Leader.\nPosition: Customer Service Representative\nPosition Status: Full time - Work from Home\nHours of Work: Monday - Sunday, 7am-11pm EST (Rotational Shifts)\nLocation: Alberta, Manitoba, New Brunswick, and Nova Scotia\nRate of Pay: $19.11/Hr (English) - $21.17/Hr Bilingual (English/French)\n\nResponsibilities:\n\nManage incoming phone inquiries and requests from cardholders and financial institution partners which include, but not limited to general inquires, secure code, website support, points/rewards programs, card applications, sales, escalations, retention, activation's, balance inquiry.\nResponsible for introducing and promoting new services in a business development capacity.\nMaintaining timely problem resolution and high levels of customer satisfaction.\nValidating customer information, and requests. Identify the customer’s needs through customer contact.\nAnalyze information presented by the caller to process next step according to the nature of the inquiry.\nRemain current on program information and business initiatives, as well as corporate products and processes.\nIdentify and resolve complaints while influencing the situation to achieve a mutually satisfactory solution ensuring the escalation process is followed as necessary.\nAccurately complete appropriate documentation for required transactions.\nEnd call by completing necessary actions to fulfill customer requests.\nOther duties as required.\n\nRequirements:\n\nExcellent communication skills in English (French considered an asset).\nPrevious sales experience considered an asset.\nDemonstrated analytical and problem-solving skills.\nProficient in Microsoft Suite Applications\nPositive attitude and demonstrated ability to get along with others.\nProfessional telephone manner and literacy required.\nMinimum of 3 months Customer Service experience\nCredit/debit card processing and financial institution operations experience preferred.\nAbility to offer products and services that align with customer profile and needs.\nAlign with the credit union philosophy of “people helping people” and the company’s core values: People Matter, Collaborate for Results, Ownership Perspective and Embrace Change.\nAvailable for all required shifts, including evenings and weekends.\n\nWorking From Home Requirements:\nHigh Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet) \nA physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. \nYou must be connected via Ethernet port and not by Wi-Fi. \nAbility to download and use the Google Authenticator app. \nMust have IOS 11 or Android version 10 (or newer). \nThis job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.\nInclusion. Belonging.\nUnleashing the power of being unique.\nWe are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.\nAt NTT DATA what you do matters. Because here YOU can.","description_format":"text","description_chars":5002,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:22:20Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.43,"p_room":0.45,"age_days":31,"expected_fill_days":17,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/ntt-data-remote-customer-service-representative-3","json_url":"https://alion.io/job/ntt-data-remote-customer-service-representative-3.json","meta":{"generated_at":"2026-10-28T18:41:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-remote-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-remote-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-remote-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-remote-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-remote-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2672474}},{"tool":"search_jobs","arguments":{"company":"nttdata.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2672474},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}