{"id":3571040,"url":"https://alion.io/job/ntt-data-sap-technical-service-manager-with-german","title":"SAP Technical Service Manager with German","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":94,"open_postings":96,"ghost_share":0,"stale_share":0.427,"repost_share":0.021,"time_to_fill_p50_days":17,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brașov, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":50000,"period":"year","method":null,"sample_n":19148},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"WhatsApp","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-31T16:42:48Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-01T15:45:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who we are\nWe drive innovation - from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies - and for their people.\nAs part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.\nAs a Technical Service Manager, you will act as a trusted technical advisor, helping customers safeguard and optimize their investments in managed cloud environments. You will govern the customer relationship from a technical perspective, advocate for the customer and collaborate closely with Client Delivery Managers and internal cloud service delivery teams.\nWhat you will be doing\nAct as the primary customer contact for technology-related discussions throughout the managed cloud lifecycle.\nServe as the escalation point for technical issues affecting the customer’s cloud landscape.\nDevelop and maintain an in-depth understanding of the customer’s system landscape, architecture, interfaces and technical dependencies.\nUnderstand the customer’s business, objectives and challenges and recommend suitable technical solutions and innovations.\nAdvise customers on technical requirements, constraints, risks and available options, including during business-critical IT situations.\nAct as the primary technical point of contact for the Client Delivery Manager.\nWork with Client Delivery Managers, Project Leads, Account Executives, architects and internal cloud delivery teams to establish the long-term account vision and executable service plans.\nIdentify and position relevant services from the existing portfolio that deliver measurable customer value.\nSupport customers’ Intelligent Enterprise transformation initiatives as a technical consultant, including SAP S/4HANA conversion programs.\nEnsure customer satisfaction with technical delivery, operational support and managed cloud services.\nDrive awareness and adoption of the SAP cloud and innovation portfolio.\nSupport incident and service request management when required.\nCoordinate impact and risk assessments for planned changes and technical activities.\nDefine and maintain service plans focused on operational stability, continuous improvement and innovation.\nReview and align service plans with customers, Client Delivery Managers and relevant SAP stakeholders.\nLead operational customer meetings together with the Client Delivery Manager.\nProvide customer-specific technical guidance based on EarlyWatch Alert reports, Root Cause Analyses, technical services and Monthly Service Reviews.\nConduct detailed reviews of technical reports and ensure that agreed action items are monitored through completion.\nPlan and execute capacity management, landscape optimization and other value-adding technical services.\nDrive proactive problem management and preventive measures to reduce the risk of unexpected downtime.\nProvide hands-on technical support for critical activities when required.\nParticipate in on-call activities according to business and customer requirements.\nVisit customer locations for specific engagements, such as strategic kick-off meetings, renewal discussions or discovery workshops, when required.\nWhat you will bring along\nProven experience in a customer-facing technical service management, SAP managed services or cloud operations role.\nStrong understanding of SAP technical landscapes, system architecture, interfaces and operational dependencies.\nExperience supporting SAP systems in managed cloud or enterprise cloud environments.\nSound knowledge of SAP technical operations and service delivery processes across the customer lifecycle.\nExperience with incident, problem, change, service request and risk management.\nAbility to analyze complex technical situations, coordinate appropriate specialists and drive issues through resolution.\nExperience reviewing technical reports, Root Cause Analyses and operational service metrics and translating findings into actionable recommendations.\nKnowledge of capacity management, landscape optimization, service planning and operational stability practices.\nUnderstanding of SAP S/4HANA transformation and conversion scenarios.\nAbility to connect customer business objectives with technical solutions, cloud services and innovation opportunities.\nStrong customer orientation, ownership and focus on service quality and customer satisfaction.\nExcellent stakeholder management, advisory, facilitation and communication skills.\nAbility to collaborate effectively with customers, delivery managers, account teams, architects and distributed technical delivery teams.\nAbility to communicate technical risks, constraints and recommendations clearly to both technical and non-technical stakeholders.\nA proactive and structured approach, combined with the ability to perform effectively in critical or high-pressure situations.\nWillingness to provide hands-on support, participate in on-call activities and travel to customer locations when required.\nYou are fluent in written and spoken English and German.\n\nDocument\n\nWhat’s in it for you\nNew beginnings can be a challenge. We promise a smooth integration and a supportive mentor\nPick your working style: choose from Remote, Hybrid or Office work opportunities\nEarly bird or night owl? Our projects have different working hours to suit your needs\nNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms\nWe want you to stay healthy! Enjoy our Private Health Insurance - it’s custom-made for you\nA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School\nMake the most of our epic parties or themed events - they’re lovingly designed for our people and their families\nNTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.\nNTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.\nNot the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!\nWhat’s in it for you\nNew beginnings can be a challenge. We promise a smooth integration and a supportive mentor\nPick your working style: choose from Remote, Hybrid or Office work opportunities\nEarly bird or night owl? Our projects have different working hours to suit your needs\nNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms\nWe want you to stay healthy! Enjoy our Private Health Insurance - it’s custom-made for you\nA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School\nMake the most of our epic parties or themed events - they’re lovingly designed for our people and their families\nMake this the place you grow\nYour unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.\n\nDocument\n\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. 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