{"id":2671425,"url":"https://alion.io/job/ntt-data-senior-it-client-service-specialist","title":"Senior IT Client Service Specialist","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":95,"open_postings":105,"ghost_share":0,"stale_share":0.371,"repost_share":0.019,"time_to_fill_p50_days":17,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-28T02:49:14Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Senior IT Client Service Specialist is an advanced subject matter expert, responsible for ensuing all client contracts are governed and executed to client requirements.\nThis role acts as the business relationship manager to the region/division, ensuring that services meet the business's requirements and facilitate any demands for changes to the service catalogue.\nThe Senior IT Client Service Specialist is the day-to-day, senior advocate to a single region/division representing Corporate IT Services.\nKey responsibilities:\nAccountable for the performance of all operational delivery of centralized IT.\nAssists transformation teams in centralization of services by engaging the correct stakeholders within divisions and coordinate the engagement if required.\nEnsures the transformation is in line with the agreed Scope of Work.\nWorks closely with the regional or service provider stakeholders and delivery providers to ensure the service aggregation is in line with the partnership agreement.\nMaintains a holistic position to ensure full objectivity and impartiality, maintaining the client’s strategic direction for Corporate IT - Become a trusted advisor.\nAccountable for management escalations and work with relevant stakeholders through to a resolution.\nManages the contractual obligation that needs to be delivered, for example, vulnerability management, service reporting, escalations management.\nGovernance of regional/divisional risk register.\nEnsures a culture of service management excellence is developed and maintained.\nDrives continual service improvement and optimization.\nActs as a communication point during security major incidents and critical escalation to business stakeholders.\nWorks with regional/divisional stakeholders to develop the regional/divisional strategy roadmap and the implementation thereof.\nGovernance of the Continuous Improvement Register.\nPerforms any other related task as required.\nTo thrive in this role, you need to have:\nAdvanced knowledge across Group delivered IT Services.\nExcellent business awareness and solid analytical skills.\nAbility to multi-task and prioritize with great attention to detail.\nAdvanced proficiency in driving outcomes via influence management.\nExcellent communication and documentation skills.\nExcellent project management skills.\nAbility to persuade, negotiate and influence key stakeholders.\nExcellent client relationship building and engagement skills.\nAssertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.\nAdvanced understanding of business strategy and the ability to align service delivery efforts with organizational goals is vital.\nAdvanced proficiency in using data and analytics to make informed decisions, track the performance of service delivery, and identify areas for improvement.\nAcademic qualifications and certifications:\nBachelor's degree or equivalent in Information Technology or a related field.\nITIL Foundation V4 certification is required.\nRequired experience:\nAdvanced demonstrated experience participating in the delivery of ICT Services Contracts is essential.\nAdvanced demonstrated experience in IT service delivery management for large multinational.\nAdvanced demonstrated experience in Resource Coordination is beneficial.\nAdvanced demonstrated continuous service improvement experience.\nAdvanced demonstrated client satisfaction experience is essential.\nWhere required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $90,000 - 150,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.\nThis position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":6627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:13:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 399 · green card filings: 60","filings_12m":399,"filings_prev_12m":499,"green_card_filings_12m":60,"median_offered_wage_usd":123600,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.823,"p_room":0.55,"age_days":20,"expected_fill_days":17,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/ntt-data-senior-it-client-service-specialist","json_url":"https://alion.io/job/ntt-data-senior-it-client-service-specialist.json","meta":{"generated_at":"2026-10-28T06:11:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-senior-it-client-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-senior-it-client-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-senior-it-client-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-senior-it-client-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-senior-it-client-service-specialist"}]}