{"id":2670201,"url":"https://alion.io/job/ntt-data-senior-mulesoft-production-support","title":"Senior MuleSoft Production Support","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"Unix","optional":false},{"name":"Apex","optional":true},{"name":"AppDynamics","optional":true},{"name":"CI/CD","optional":true},{"name":"Dynatrace","optional":true},{"name":"Grafana","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"closed","first_seen_at":"2026-10-15T06:59:58Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T05:18:56Z","board_verified":false,"closed_at":"2026-10-18T05:18:56Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Req ID: 394804\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Senior MuleSoft Production Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).\nJob Title: MuleSoft Production Support Engineer (L1/L2 Support)\nExperience: 4-6 Years\nLocation: Remote\nEmployment Type: Full-Time\nJob Summary\nWe are seeking a skilled MuleSoft Production Support Engineer (L1/L2) with 4-6 years of experience in supporting and maintaining MuleSoft-based integration platforms in a production environment. The ideal candidate will be responsible for incident management, troubleshooting, monitoring, and ensuring the stability and availability of integration services. Experience with ServiceNow for ITSM processes is mandatory, while knowledge of Splunk for log analysis and monitoring will be considered an added advantage.\nKey Responsibilities\nProduction Support & Incident Management\nProvide L1 and L2 support for MuleSoft APIs, integrations, and middleware components.\nMonitor production environments and respond to incidents, alerts, and service requests within defined SLAs.\nPerform initial triage, root cause analysis, troubleshooting, and resolution of integration issues.\nCoordinate with development, infrastructure, and business teams for issue resolution and escalations.\nHandle incident, problem, and change management activities using ServiceNow.\nParticipate in on-call support rotations and manage critical production incidents.\nMonitoring & Troubleshooting\nMonitor MuleSoft applications, APIs, and integration flows to ensure optimal performance and availability.\nAnalyze application logs, error reports, and system metrics to identify and resolve issues proactively.\nSupport deployment validation, smoke testing, and post-release monitoring activities.\nDocument recurring issues, known errors, and operational procedures.\nService Management\nManage tickets, incidents, service requests, and change records through ServiceNow.\nEnsure compliance with ITIL-based support processes and operational standards.\nPrepare support reports, incident summaries, and operational dashboards.\nContinuous Improvement\nIdentify opportunities for automation and operational efficiency improvements.\nContribute to knowledge base articles, runbooks, and support documentation.\nCollaborate with development teams to improve application stability and supportability.\nRequired Skills & Qualifications\n4-6 years of overall IT experience with at least 3+ years of MuleSoft production support experience.\nHands-on experience supporting Mule 4 applications, APIs, and integration services.\nStrong understanding of API-led connectivity and integration concepts.\nExperience with Anypoint Platform, Runtime Manager, API Manager, and CloudHub/on-prem deployments.\nProficiency in troubleshooting MuleSoft applications, analyzing logs, and resolving production issues.\nExperience working with ServiceNow for incident, problem, change, and service request management.\nGood understanding of REST/SOAP APIs, XML, JSON, and web services.\nKnowledge of Unix/Linux commands and basic scripting.\nFamiliarity with ITIL processes and production support best practices.\nStrong analytical, problem-solving, and communication skills.\nPreferred Skills (Good to Have)\nExperience with Splunk for log aggregation, monitoring, dashboard creation, and troubleshooting.\nKnowledge of monitoring tools such as Dynatrace, AppDynamics, Grafana, or similar.\nUnderstanding of CI/CD pipelines and deployment processes.\nExperience supporting integrations across cloud and on-premise environments.\nMuleSoft Developer or Platform certifications are a plus.\nKey Competencies\nIncident Management\nProduction Monitoring\nRoot Cause Analysis (RCA)\nServiceNow Ticket Management\nStakeholder Communication\nSLA Compliance\nProblem Solving & Troubleshooting\nTeam Collaboration\nEducation\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\nNice-to-Have Certifications\nMuleSoft Certified Developer (MCD)\nMuleSoft Certified Platform Architect (preferred but not mandatory)\nITIL Foundation Certification\nSplunk Core User / Power User Certification\nThe role requires flexibility to work in a 24x7 support model, including rotational shifts, weekends, and on-call support as required to ensure uninterrupted operation of business-critical MuleSoft integrations.\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":7025,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:06:48Z"},{"event":"close","at":"2026-10-17T09:52:55Z"},{"event":"reopen","at":"2026-10-17T16:06:38Z"},{"event":"close","at":"2026-10-17T22:44:14Z"},{"event":"reopen","at":"2026-10-18T02:04:15Z"},{"event":"close","at":"2026-10-18T05:18:56Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ntt-data-senior-mulesoft-production-support","json_url":"https://alion.io/job/ntt-data-senior-mulesoft-production-support.json","meta":{"generated_at":"2026-10-18T08:23:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-senior-mulesoft-production-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-senior-mulesoft-production-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-senior-mulesoft-production-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-senior-mulesoft-production-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-senior-mulesoft-production-support"}]}