{"id":3090984,"url":"https://alion.io/job/ntt-data-senior-operational-analyst","title":"Senior Operational Analyst","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":95,"open_postings":104,"ghost_share":0,"stale_share":0.375,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Agile","optional":true},{"name":"ArgoCD","optional":true},{"name":"Databricks","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Kubernetes","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T22:06:34Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Req ID: 384844\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Senior Operational Analyst to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).\nTotal years of Exp - 5-7yrs\nRelevant years of Exp. - 5 -7yrs\nMandatory Skills Required:\nMicrosoft Technologies: Microsoft Azure, Azure DevOps CI/CD, App Insights, Cloud Networking, MS Power Platform, MS Office\nKnowledge and Experience in API Development, User Authentication, Applications Operations, Scripting and Automation\nGood To Have:\nService Now: ITSM, CSM, Reporting & Dashboards\nCloud Networking\nMonitoring & Observability Tools: Datadog, Grafana\nOptional: Kubernetes, Docker, ArgoCD, Databricks\n\nJob Description In SF:\nThe Service Analyst is a technical specialist, responsible for performing tasks in daily operations with focus on Monitoring, Case Management and Knowledge Management.\nIn his/her role, the Service Analyst conducts operational activities based on product-specific training and technical expertise.\nResponsibilities\nResponsibilities of the Service Analyst can be clustered around the following activities:\n Monitoring\nPerforms proactive monitoring checks (availability testing, usability checks, system status, failures, exceptions, end-to-end transaction details) according to agreed monitoring procedures and Event Management strategy\nEnsures proper alert triaging, response and handling as part of reactive monitoring concepts\nMonitors defined operational KPIs\nReports deviations and anomalies to the respective team, based on agreed monitoring procedures\nUses configured dashboards (e.g. Datadog) to triage reported major incidents, analyse service interruptions and production outages and provides customer with related information\n Case Management\nMonitors MRSNOW Queue for any cases (incidents, service requests, vulnerabilities, alerts) assigned to Digital Operations and is responsible for response and resolution within the agreed SLA\nReceives and answers user cases for 1st and 2nd level support, raised via Mail2Case, MRSNOW Tickets and/or Pool Mailbox\nPerforms initial ticket triage and qualification, including validation of ticket priority, impact and urgency and proposes major incident candidates, if required.\nProvides resolution of tickets in scope, according to the defined use case knowledge base\nCreates bugs / defects or Backlog Items and forwards/ reassignsof tickets to the respective DevOps Team in their responsibility as a 3rd level support organisation.\nPerforms End to end user communication, incl. validation of incident resolution with affected users.\nManages tickets and ticket queue in MRSNOW (assignment, status updates, reassignment, escalation, resolution).\nPerforms Monthly Ticket Analysis for each supported area with the objective to derive actions for reduction of ticket number or optimisation of ticket resolution process.\nPerforms a checking Vulnerability Dashboards in MRSNOW for any reported vulnerabilities on the products/platforms in scope and investigating any existing vulnerability items.\nReports any vulnerabilities to the DevOps Team and provide as much detail as possible to enable resolution within the defined remediation target times.\nReports any identified security incidents to the Munich Re Global Service Desk\n Knowledge Management\nCreates and continuously updates knowledge articles (how-tos, step-by-step guides, support flows, etc.) required for ticket triage and resolution, according to handover sessions.\nCreates and continuously updates end user documentation (FAQs, How-Tos, etc.) to enable Self-Service - if agreed and required by the DevOps Team\nPerforms internal knowledge transfer sessions for knowledge sharing, experience exchange and quality standards between different support shifts and delivery locations.\n Continuous Improvement\nContinuously reviews incidents and requests to acknowledge patterns and trends and identifies improvement proposals\nDelivers on the improvement targets assigned (e.g. automation initiative, analysis, knowledge article)\nParticipates (as SME) in regular Agile ceremonies of the Product DevOps Teams (dailies, JFs, backlog refinements)\nSupports Service Lead Analysts and Service Manager with techincal insights, scope changes and reporting activities\nSkills and Experience\nExperience\nExperience in customer service and support functions\nExperience in IT Operations, ITSM and ITIL\nExperience in insurance and InsurTech highly desirable\nExperience in business analysis or business architecture\nSound knowledge of state-of-the-art IT technology\nTechnical Skills\nMicrosoft Technologies: Microsoft Azure, Azure DevOps CI/CD, App Insights, MS Power Platform, MS Office\nService Now: ITSM, CSM, Reporting & Dashboards\nMonitoring & Observability Tools: Datadog, Grafana\nKnowledge and Experience in API Development, User Authentication, Applications Operations, Scripting and Automation is an advantage.\nOptional: Kubernetes, Docker, ArgoCD, Databricks,\n Methodology Competencies\nIT Service Management: ITIL v4\nDevOps Principles & Practices\nVAIT (BaFin) - IT regulatory requirements for insurance industry in DE\nUnderstanding of core insurance business processes\nCertifications\nAzure Fundamentals AZ-900, AZ-104\nITIL 4 Foundations\nSoft Skills\nExcellent communication skills: ability to communicate clearly and formally to internal and external customers, , both orally and in writing - in professional command of the English language.\nDefined customer focus: looking after the interests of external and internal customers. Ensure that their wants, needs and expectations are given due consideration and that all efforts are made to meet them wherever fair and reasonable, in line with any standards from an industry regulator.\nExcellent teamwork and collaborative spirit: ability to work cooperatively and flexibly with other members of the team with a full understanding of the own role in the team\nWillingness to learn and share knowledge with other team members\nMotivation and Pro-activeness: constantly seeking continuous improvement, openly addressing improvement areas, conflict and problem points, together with solution proposals\nAbility to seek high quality and assure quality of documentation, reporting, communication\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":8898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Information Technology","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-22T14:50:01Z"},{"event":"close","at":"2026-10-23T12:35:23Z"},{"event":"reopen","at":"2026-10-23T17:34:06Z"},{"event":"close","at":"2026-10-26T23:20:07Z"},{"event":"reopen","at":"2026-10-27T03:51:54Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.6,"p_room":0.28,"age_days":46,"expected_fill_days":18,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-senior-operational-analyst","json_url":"https://alion.io/job/ntt-data-senior-operational-analyst.json","meta":{"generated_at":"2026-10-27T23:44:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-senior-operational-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-senior-operational-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-senior-operational-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-senior-operational-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-senior-operational-analyst"}]}