{"id":2671031,"url":"https://alion.io/job/ntt-data-senior-technical-solutions-specialist","title":"Senior Technical Solutions Specialist","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1651},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Microsoft Defender for Cloud","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"WebRTC","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-19T16:51:46Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.\nKey responsibilities:\nInteracts with clients on site and remote to meet more complex requirements of a solution.\nEscalates unresolved problems and issues to the relevant third parties.\nDelegates lower complexity tasks to engineers and technicians.\nAssumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.\nWrites reports and proposals and completes and maintains project documentation.\nAssists with the documentation of standard operating procedures relating to installations and fixes.\nActs as coach and mentor to more junior Implementation Engineers and Technicians.\nAssumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.\nMay be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.\nIncluded in complex design work, with input to the design expected.\nExpected to take ownership of relevant technologies according to domain or specialization.\nEngages vendors for priority escalations or bugs found during deployments.\nPerforms any other related task as required.\nTo thrive in this role, you need to have:\nAdvanced understanding and appreciation of technical design and business principles.\nAdvanced project fundamental and administration ability.\nAdvanced project fundamentals which are demonstrated in the execution of installations and other assignments.\nAdvanced customer engagement skills.\nAdvanced relevant domain specialist knowledge.\nExcellent verbal communication skills.\nClient focused and displays a proactive approach to solving problems.\nAdvanced ability to coach, mentor and provide guidance to team members.\nAbility to take ownership as technical lead during project lifecycle.\nAcademic qualifications and certifications:\nBachelor's degree or equivalent in Information Technology or Computing or related field.\nCollaboration -\nValid CCIE Collaboration Certification required.\nCustomer experience -\nNICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.\nAdditional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.\nEncryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.\nAvaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.\nVerint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.\nGenesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.\nData Centre -\nRelevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.\nAzure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.\nEnd User Compute -\nMicrosoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.\nMicrosoft Certified - Azure Virtual Desktop Specialty.\nNetworking -\nProfessional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.\nSecurity -\nAzure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.\nCloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.\nCertifications relevant to the services provided (certifications carry additional weightage).\nTerraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.\nPower BI Administration; Scripting (PowerShell); ZTNA.\nRequired experience:\nAdvanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.\nAdvanced experience engaging with clients and conducting presentations.\nAdvanced report writing experience.\nAdvanced project management experience.\nRequired experience (Specific to Collaboration) -\nAdvanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.\nAdvanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.\nAdvanced experience with Border Element, media resources, SRST/SRSV.\nAdvanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.\nAdvanced expe\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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