{"id":4004243,"url":"https://alion.io/job/ntt-data-service-cloud-voice-developer","title":"Service Cloud Voice Developer","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":93,"open_postings":105,"ghost_share":0,"stale_share":0.486,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"MuleSoft","optional":false},{"name":"Salesforce Industries","optional":false},{"name":"Selenium","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T06:05:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The team you'll be working with:\nAs part of our continuous growth, we are seeking a Salesforce Service Cloud Voice Developer to join our Salesforce Delivery team in London, focusing on clients in the Public Sector Domain.\nThe Salesforce Developer builds on and extends the capabilities of the Salesforce platform.\nThe successful candidate will have experience\ndelivering Salesforce Service Cloud & Service Cloud Voice projects \nworking across all aspects of Salesforce development \nideally including experience with Omnistudio/Industry Clouds/Public Sector Solutions Cloud. \nYou'll work closely with business analysts, solution architects, contact centre specialists, testers and operational teams to deliver scalable, secure and reliable customer service solutions.\nWhile you will report into your project leads, you can expect some level of client and project stakeholder interaction.\nPlease note, you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.\nWhat you'll be doing:\nImplementing Salesforce Service Cloud & Service Cloud Voice \nSalesforce Industry cloud Development and Deployment, using the Public Sector Solutions cloud solution \nWorking, promoting and ensuring others are working in accordance with the established quality plan. \nImplementation of Salesforce Flows to a high standard (e.g. screen flows, triggered flows, API flows) \nImplementation of Public Sector Solutions features and tools including OmniScript, FlexCards, Action Plans and Document Generation tooling. \nImplementation of custom Apex classes and LWC components where needed \nDriving the use of tools to improve productivity. Is concerned with maximizing \nperformance from the point of view of exploiting benefits \nConsolidating, conveying and implementing the functional, technical and methodology knowledge acquired in this or other projects he or she is involved in. \nEnsuring the alignment of the solution with market trends in his or her area of expertise, incorporating best practices \nEnsures sustainability of the solution over time \nSupporting the delivery of balanced solutions (demand/viability). \nBuilds, tests and documents structural elements of the solution \nSolves complex problems related to his/her area of expertise \nActs as an expert point of contact with the client’s equivalent areas \nDefines work standards or methodologies adapted to the solution \nGit version control of CI/CD deployment pipeline \nJira / Confluence or equivalent workflow / online documentation \nIdeally qualified with the following certifications:\nSalesforce Certified Platform Administrator \nSalesforce Certified Platform Developer \nSalesforce Certified Platform App Builder \nSalesforce Certified Omnistudio Developer \nSalesforce Accredited Professional: Public Sector Solutions \nWhat experience you'll bring:\n3+ Salesforce Service Cloud & Service Cloud Voice \nSalesforce Industry development experience preferred. \nExperience in day-to-day development/configuration in Salesforce Industries Cloud \nData Mappers (fka Data Raptors) \nOmni Processes (fka Integration Procedures) \nOmniScripts \nSkills in Apex (triggers, batch, web services) \nIntegration Experience is benefcial (Mulesoft / APIGEE / Connected Apps) \nExperience of JavaScript/Lightning components \nBasic understanding of Apex sharing and security model \nExperienced with Lightning Web Components \nSkills in analysing and problem-solving issues \nExperience of prioritising tasks and working to deadlines \nStrong communication, time-management and multi-tasking skills \nAutomated testing experience (e.g. Provar, Selenium) - desirable \nAble to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement. \nAble to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed.\nWho we are:\nAt NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.\nwhat we'll offer you:\nWe offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.\nYou can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/\nWe are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.\nBack to search\nEmail to a friend\nApply now","description_format":"text","description_chars":5761,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Data Centers & Colocation","IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-10T06:05:54Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":5,"expected_fill_days":18,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-10T06:47:13Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-service-cloud-voice-developer","json_url":"https://alion.io/job/ntt-data-service-cloud-voice-developer.json","meta":{"generated_at":"2026-11-10T06:47:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-service-cloud-voice-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-service-cloud-voice-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-service-cloud-voice-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-service-cloud-voice-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-service-cloud-voice-developer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4004243}},{"tool":"search_jobs","arguments":{"company":"nttdata.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4004243},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}