{"id":2672304,"url":"https://alion.io/job/ntt-data-service-delivery-manager-3","title":"Service Delivery Manager","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":76,"open_postings":24,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-08-30T00:00:00Z","employer_posted_date":"2026-08-30","last_verified_at":"2026-10-21T01:34:37Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of Managed Services Client Delivery Specialists.\nThis role supports the business and protect the company’s reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts.\nThe Manager, Managed Services Client Delivery is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery that are complex by nature and are typically across multiple sites and/or service offerings.\nKey responsibilities:\nResponsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.\nOversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.\nWorks closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.\nEngages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.\nCultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.\nActs as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.\nAllocates resources effectively to meet client demands, including people, technology, and infrastructure.\nIdentifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.\nReviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.\nServes as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.\nContinuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.\nDevelops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.\nContributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.\nCollaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.\nDrives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.\nNegotiates and resolves contractual issues, including failure to meet contractual obligations.\nPartners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.\nLeads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.\nKnowledge, Skills and Attributes:\nAdvanced understanding of the IT services industry, including trends, technologies, and best practices.\nAdvanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.\nAdvanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.\nAdvanced leadership and management skills to lead a team of professionals and drive results.\nExcellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.\nAbility to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.\nAdvanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.\nStrong analytical and problem-solving skills to address client issues and challenges proactively.\nAdvanced budgeting and financial management skills to ensure profitable service delivery.\nAbility to manage relationships with third-party vendors and partners as needed for service delivery.\nClient centric mindset, always putting the client's needs and satisfaction first.\nWillingness and ability to adapt to changing technology, client requirements, and industry trends.\nAbilit to develop long-term and short-term plans for service delivery improvement.\nFocus on achieving measurable outcomes and delivering value to clients.\nCollaboration and teamwork are essential, as the role involves working with cross functional teams.\nAcademic qualifications and certifications:\nBachelor's degree or equivalent qualification in Information Technology or Business or related field.\nRelevant ITIL certification preferred.\nRelevant project management certification (for example, PMP) is preferred.\nRequired experience:\nAdvanced demonstrated experience in a managed services and/or support services environment.\nAdvanced demonstrated experience in managed services - service delivery and client management.\nAdvanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.\nAdvanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.\nAdvanced demonstrated experience in monitoring contract performance.\nAdvanced demonstrated experience in managing service delivery projects for clients.\nAdvanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.\nAdvanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.\nAdvanced demonstrated experience in managing and leading a service delivery team and/or related function.\nWorkplace type:\nAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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