{"id":2733221,"url":"https://alion.io/job/ntt-data-service-delivery-manager-4","title":"Service Delivery Manager","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T18:19:10Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T08:43:18Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nService Delivery Manager zodpovídá a řídí vztahy s klientem a je kontaktní osobou v rámci kontinuální dodávky servisních a Managed služeb klientovi společností NTT DATA. Zaměření role je primárně na zákazníky české lokální klienty a české klienty se zahraničním přesahem.\nPopis hlavních aktivit Service Delivery Manager:\nPůsobí jako primární rozhraní pro řízení vztahu s klientem a společností NTT DATA\nOrganizuje a řídí pravidelné meetingy s klientem v rámci dodávky servisních služeb klientovi\nZajišťuje a řídí proces pravidelného reportingu o plnění dodávky služeb v souladu se smluvními závazky\nZajišťuje podporu klienta při eskalacích kritických událostí v infrastruktuře klienta\nKontroluje dodržování pracovních postupů a procesů v rámci dodávky služeb, přináší podněty pro změny vedoucí ke zlepšení procesů a pracovních postupů v rámci dodávky služeb\nSpolupráce na údržbě a čistotě dat konfigurační databáze klienta v systémech společnosti\nOdpovědnosti:\nPrimární odpovědnost je zaměřena na udržováníspokojenosti klienta s dodávkou služeb, obhajování klienta v rámci NTT DATA organizací, udržování komunikace s klientem a celkové řízení vztahu s klientem.\nSpolupracuje na organizaci a řízení dodávky servisních služeb klientům společnosti v souladu KPI plynoucích z aktuálně platných smluvních závazků s klienty.\nSekundární odpovědností je participace v rámci procesu zavádění služeb podpory dle definovaného rozsahu služeb dle smluvního ujednání a identifikaci nových obchodních příležitostí\nCo by Vám nemělo chybět:\nVŠ, SŠ vzdělání technického směru\nObecná znalost IT prostředí\nPraktické zkušenosti s řízením dodávky služeb a zákaznické spokojenosti\nZnalost standardů dodávání služeb dle ITIL, případně certifikace ITIL\nZnalost anglického jazyka na úrovni minimálně B2\nZnalost českého jazyka na úrovni rodilého mluvčího\nZkušenost s poskytováním IT služeb\nVelmi dobréorganizační a komunikační schopnosti\nZnalost používání výpočetní techniky a standardních MS Office nástrojů na úrovni power user\nPraxe manažera řízení dodávky služeb anebo zavádění služeb v min. délce 5 let\nCo Vám nabídneme my:\nPráci v mezinárodním, příjemném a inspirativním týmu\nKontakt s nejnovějšími technologiemi\nVariabilní roční bonus\nSlužební auto i k soukromým účelům \n5 týdnů dovolené, 3 sick days, 3 volunteering days\n Rozpočet ve výši 1 800 Kč měsíčně na předdefinované balíčky benefitů (prémiová zdravotní péče / systém Cafeteria / Multisport karta)\nNáhradu mzdy v plné výši při pracovní neschopnosti do 21 pracovních dnů za rok\nPříspěvek na stravování\nPříspěvek na penzijní připojištění/DIP\nObčerstvení na pracovišti (káva, čaj, ovoce), firemní snídaně\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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