{"id":2671014,"url":"https://alion.io/job/ntt-data-service-delivery-manager-support-services","title":"Service Delivery Manager Support Services","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Capellen, Luxembourg"],"countries":["LU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":244000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-18T12:14:29Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nAs our Service Delivery Manager Support Services, you will ensure the successful delivery of our SDIS support services across a portfolio of client accounts.\nYou will work closely with cross-functional teams to ensure client expectations are met and exceeded, and take ownership of service delivery and contract profitability for multiple client engagements. These clients typically require highly complex service delivery across multiple sites, contracts, and service offerings.\nWhat you will do:\nClient Communication and Customer Intimacy\nAct as the primary point of contact for client inquiries, escalations, and feedback across several accounts.\n\nInteract with customers to understand expectations and ensure our SDIS service offers are consistently aligned.\n\nUnderstand client business needs and objectives to tailor services accordingly.\n\nIdentify and mitigate risks associated with service delivery and client relationships.\n\nQuality of Service\nEnsure client satisfaction by delivering services in line with agreed service definitions and Service Level Agreements (SLAs).\n\nOversee the successful delivery of managed services across multiple clients, maintaining SLAs and quality standards.\n\nTake proactive measures to address client concerns and continuously improve service quality.\n\nCollaborate with technical teams to resolve client issues and incidents promptly.\n\nSales & GTM Support\nAnticipate and coordinate contract renewals across your client portfolio.\n\nIdentify new opportunities and promote additional services to support up-selling.\n\nDevelop account plans and strategies to enhance client engagement and retention.\n\nEnsure service delivery aligns with contractual agreements and compliance requirements.\n\nReporting\nMaintain accurate records, client documentation, and incident reports.\n\nProvide regular reports on service performance and client satisfaction to internal and external stakeholders.\n\nFinancial Knowledge\nMay oversee financial aspects of client accounts, including budgeting, forecasting, and profitability tracking.\n\nWhat you will bring\nBachelor’s degree or equivalent qualification in Information Technology, Business, or a related field.\n\nRelevant ITIL certification.\n\nYou are proficient in English as well as in French\n\nProven experience in a complex support services environment, managing multiple accounts while meeting SLAs and quality standards.\n\nStrong client centricity, with a demonstrated ability to manage relationships and drive satisfaction across diverse stakeholders.\n\nExcellent communication, negotiation, and problem-solving skills.\n\nAdvanced analytical mindset, strong initiative, and a self-driven approach with a commitment to success.\n\nHigh proficiency in project management and multi-account coordination.\n\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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