{"id":3139815,"url":"https://alion.io/job/ntt-data-service-desk-sr-associate","title":"Service Desk Sr Associate","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":95,"ghost_share":0,"stale_share":0.242,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T04:42:04Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T21:46:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Temporary Opportunity: Service Desk Sr. Associate\nWe are currently seeking a Service Desk Sr. Associate (Temporary Position) to join our IT team. This role is ideal for individuals who are customer-focused, technically driven, and enjoy working in a fast-paced support environment.\nPosition Summary\nThe Service Desk Sr. Associate serves as the primary point of contact for users requiring Information Technology assistance. The role is responsible for providing timely technical support, troubleshooting issues, managing service requests, maintaining user access, and ensuring excellent customer service while meeting established service level targets.\nKey Responsibilities\nServe as the initial point of contact for users requiring IT assistance through phone, remote support, and ticketing systems.\nAcknowledge, document, triage, and resolve service requests and incidents in a timely manner.\nPerform initial troubleshooting and remediation activities and escalate complex issues as needed.\nProvide support for PC hardware, software applications, network connectivity, VPN, Citrix, and related technologies.\nInstall, configure, and maintain desktop software and peripherals.\nSupport remote users through phone and remote desktop tools.\nMonitor ticket queues and ensure equitable distribution of work among technical resources.\nEnsure timely escalation of issues based on severity, priority, SLA requirements, or 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