{"id":3376212,"url":"https://alion.io/job/ntt-data-servicenow-practice-operations-assistant","title":"ServiceNow Practice Operations Assistant","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":94,"open_postings":93,"ghost_share":0,"stale_share":0.441,"repost_share":0.011,"time_to_fill_p50_days":17,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":37},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-27T19:28:48Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T00:00:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Req ID: 395971\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a ServiceNow Practice Operations Assistant to join our team in Remote, México (MX-MEX), Mexico (MX).\nKey Responsibilities\nStaffing & Resource Support\nMaintain staffing and resource tracking spreadsheets.\nTrack project assignments, expected start dates, end dates, and resource roll-offs.\nHelp identify resources becoming available for new assignments.\nMaintain basic resource information including skills, certifications, location, assignment, and availability.\nFollow up with managers and team members when staffing information is missing or outdated.\nAssist practice leadership with preparation for staffing meetings.\nBillability & Utilization Tracking\nMaintain utilization and billability spreadsheets.\nUpdate weekly actual and forecasted resource information.\nIdentify resources who are below expected utilization or approaching the end of an assignment.\nFollow up on missing or inconsistent information.\nPrepare simple summaries for practice leadership.\nEscalate exceptions to the appropriate manager for review.\nOnboarding & Offboarding\nMaintain onboarding and offboarding checklists.\nCoordinate new-resource activities such as system access, laptop/equipment requests, training, and project access.\nTrack onboarding activities and follow up on incomplete items.\nAssist resources transitioning between projects.\nCoordinate administrative offboarding tasks when resources leave a project or the practice.\nEmployee Support & Escalations\nAssist team members experiencing routine IT, system-access, equipment, HR, or administrative issues.\nHelp identify the appropriate support process or ticketing channel.\nTrack open support tickets when they are affecting a team member's ability to work.\nFollow up with IT, HR, or other support organizations as appropriate.\nEscalate aging or urgent tickets to the appropriate management or support contact.\nMaintain discretion when handling employee or HR-related information.\nReporting & Administrative Support\nMaintain Excel trackers and recurring operational reports.\nPerform basic data cleanup and reconciliation.\nPrepare PowerPoint slides for staffing, operational, and practice meetings.\nMaintain shared files and practice documentation using Microsoft Teams, SharePoint, and OneDrive.\nAssist leadership with recurring reports, presentations, meeting preparation, and follow-up activities.\nRequired Technical Skills\nIntermediate Microsoft Excel proficiency, including:\nXLOOKUP or VLOOKUP\nIF and IFERROR\nSUMIF / SUMIFS\nCOUNTIF / COUNTIFS\nBasic date formulas\nSorting and filtering\nExcel tables\nConditional formatting\nPivotTables\nBasic charts\nComparing information between worksheets\nTroubleshooting existing formulas\nMicrosoft PowerPoint\nCreate and modify basic professional presentations.\nUpdate tables, charts, graphics, and existing presentation templates.\nMicrosoft 365\nComfortable working with Outlook, Teams, SharePoint, and OneDrive.\nConsulting Practice Knowledge\nThe candidate does not need to be a ServiceNow technical resource.\nHowever, prior experience in an IT consulting, professional services, staffing, PMO, or technology organization is strongly preferred. The person should understand, or be able to quickly learn, basic concepts such as:\nBillable and non-billable time\nUtilization\nProject staffing\nResource availability\nBench\nProject assignments and roll-offs\nTimesheets\nEmployees and contractors\nOnboarding and offboarding\nIT support tickets\nServiceNow projects\nClient delivery versus internal activities\nRequired Experience & Qualifications\nApproximately 2-4 years of administrative, operations, PMO, staffing, or business support experience.\nIntermediate Excel skills.\nBasic to intermediate PowerPoint skills.\nStrong organizational and follow-up skills.\nHigh attention to detail.\nComfortable maintaining multiple spreadsheets and trackers.\nAbility to work independently on recurring administrative activities.\nComfortable communicating and following up with employees and managers.\nExperience in IT consulting or professional services preferred.\nPrevious ServiceNow experience is helpful but not required.\nLanguage & Location Requirements\nFluent professional English is required, both written and spoken.\nSpanish/English bilingual capability preferred.\nMexico-based or other near-shore location preferred.\nMust be available to work a schedule aligned with U.S. Eastern Time business hours.\nCore Competencies\nPractice Administration\nStaffing Coordination\nExcel Reporting\nBillability & Utilization Tracking\nOnboarding & Offboarding\nIT/HR Ticket Follow-Up\nData Accuracy\nMicrosoft 365\nOrganization & Follow-Up\nProfessional English Communication\nConfidentiality\nCustomer Service Mindset\nPosition Level\nThis position is intended as a junior-to-intermediate operational support role, approximately Grade 5-6, rather than a senior analyst, resource manager, or project manager position.\nThe successful candidate should be capable of independently maintaining established processes and identifying issues requiring attention, while escalating decisions involving staffing, HR, financial matters, or employee performance to the appropriate manager.\nExecutive Summary\nThe ServiceNow Practice Operations Assistant provides day-to-day administrative and operational support for a ServiceNow consulting practice. The position supports staffing, onboarding and offboarding, billability and utilization tracking, Excel-based reporting, and employee IT/HR ticket escalation.\nThe ideal candidate is an English-fluent, near-shore professional, preferably based in Mexico, who can work U.S. Eastern Time hours and has solid Excel skills combined with experience supporting an IT consulting or professional services organization.\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. 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