{"id":4025716,"url":"https://alion.io/job/ntt-data-software-development-specialist-16","title":"Software Development Specialist","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":92,"open_postings":104,"ghost_share":0,"stale_share":0.51,"repost_share":0.019,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-11-10T05:04:16Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:47:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"India T&M Special Bonus:\nReq ID: 387374\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\nWe are currently seeking a Software Development Specialist to join our team in Hyderabad, Telangana (IN-TG), India (IN).\nJob Title: InContact (NICE CXone) Developer\nJob Summary\nWe are seeking a skilled InContact (NICE CXone) Developer to design, develop, and support contact center solutions using the NICE CXone (formerly NICE inContact) platform. The role focuses on IVR/ACD scripting, call routing logic, integrations, and ongoing support to ensure high-quality customer engagement and operational efficiency.\nKey Responsibilities\nDesign, develop, test, and maintain IVR and call routing scripts using NICE CXone Studio.\nConfigure and support ACD skills, contact flows, call queues, priority routing, and schedules.Develop intelligent routing logic based on business rules such as time-of-day, ANI, DNIS, skill priority, customer attributes, and CRM data.\nIntegrate NICE CXone with external systems using REST APIs, web services, and data dips.\nSupport omni-channel contact flows including voice, chat, email, SMS, and digital channels (where applicable).\nTroubleshoot and resolve production issues related to call flows, routing failures, and integrations.\nCollaborate with business stakeholders, contact center operations, and IT teams to gather requirements and deliver solutions.\nConfigure prompts, menus, error handling, and failover logic to ensure a smooth caller experience.\nSupport platform upgrades, enhancements, and new feature implementations.\nCreate and maintain technical documentation, flow diagrams, and operational runbooks.\nParticipate in on-call or production support rotations as required.\nRequired Skills & Qualifications\n3-7+ years of experience working with NICE CXone (InContact).\nStrong hands-on experience with NICE CXone Studio scripting.\nSolid understanding of contact center concepts:\nACD, IVR, skill-based routing\nCall flows, call events, and reporting basics\nExperience with REST APIs, JSON, and HTTP-based integrations.\nKnowledge of telephony fundamentals (ANI, DNIS, SIP, call states).\nExperience with business hours routing, holiday schedules, and failover logic.\nStrong troubleshooting and problem-solving skills.\nGood communication skills to work with technical and non-technical stakeholders.\nAbout NTT DATA\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.","description_format":"text","description_chars":4989,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-10T16:47:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-10T18:55:36Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-software-development-specialist-16","json_url":"https://alion.io/job/ntt-data-software-development-specialist-16.json","meta":{"generated_at":"2026-11-10T18:55:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-software-development-specialist-16"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-software-development-specialist-16"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-software-development-specialist-16"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-software-development-specialist-16\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-software-development-specialist-16"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4025716}},{"tool":"search_jobs","arguments":{"company":"nttdata.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4025716},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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