{"id":4081730,"url":"https://alion.io/job/ntt-data-supervisor-noc","title":"Supervisor NOC","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":93,"open_postings":109,"ghost_share":0,"stale_share":0.486,"repost_share":0.009,"time_to_fill_p50_days":18,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-11T17:30:57Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T17:30:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\n¡Sé parte de NTT DATA y transforma el futuro!\nNTT DATA es una multinacional japonesa con presencia en más de 50 países, reconocida por su innovación tecnológica, excelencia operativa y compromiso con la sociedad. Formamos parte del grupo NTT, uno de los mayores conglomerados tecnológicos del mundo.\nSomos reconocidos por nuestra excelencia técnica, innovación constante y nuestro compromiso con la sociedad. Nos enorgullece haber sido reconocidos como el 3er mejor lugar para trabajar en Chile (GPTW 2024-2025).\nBuscamos personas curiosas, comprometidas y apasionadas por la tecnología. Únete a un equipo diverso, colaborativo y con un fuerte propósito: crear un impacto real en nuestros clientes y en el mundo.\n¿Cuál será tu impacto?\nSupervisar y coordinar la operación del NOC de redes inalámbricas, asegurando la continuidad operacional de los servicios WiFi, LTE y MMOO mediante la gestión eficiente de recursos, monitoreo de indicadores, control de incidentes críticos, cumplimiento de SLA y liderazgo del equipo de soporte técnico.\nPrincipales responsabilidades\nSupervisar la operación diaria del NOC y coordinar al equipo de soporte técnico.\nMonitorear la estabilidad y disponibilidad de los servicios WiFi, LTE y MMOO.\nLiderar la gestión de incidentes críticos, coordinando escalaciones, mesas de crisis y comunicación con clientes, proveedores y equipos técnicos.\nControlar el cumplimiento de SLA y KPI, realizando seguimiento a indicadores como MTTR y MTTA.\nCoordinar con equipos de Ingeniería, Operaciones, Terreno y proveedores la resolución de incidentes y contingencias.\nSupervisar la gestión de alarmas, eventos y tickets mediante herramientas de monitoreo y ServiceNow.\nCoordinar mantenimientos y cambios programados, asegurando planes de contingencia y rollback.\nLiderar análisis de causa raíz (RCA) y acciones de mejora continua para prevenir incidentes recurrentes.\nMantener actualizados procedimientos, runbooks, matrices de escalamiento y documentación operacional.\nGenerar reportes de desempeño y gestión del servicio para clientes y áreas internas.\n¿Qué buscamos?\nFormación como Ingeniero/a Civil o de Ejecución, idealmente con mención en Telecomunicaciones, Informática o carrera afín.\nMás de 3 años de experiencia en operaciones NOC.\nExperiencia en gestión de servicios, liderazgo de equipos técnicos y coordinación de escalamientos.\nExperiencia controlando SLA, MTTR y métricas operacionales.\nConocimientos de ITIL, especialmente en gestión de incidentes y mejora continua.\nManejo de ServiceNow (SNOW) para la gestión de incidentes, cambios, requerimientos y tareas.\nManejo de Power BI y/o herramientas de reportería, para análisis y seguimiento de indicadores.\nConocimientos en estrategias de mantenimiento y herramientas de planificación.\nConocimientos en tecnologías WiFi, LTE y/o MMOO.\nInglés nivel intermedio.\nBeneficios que marcan la diferencia\nEn NTT DATA creemos que el trabajo debe ir de la mano con tu bienestar. Por eso, desde tu primer día contarás con beneficios diseñados para apoyar tu calidad de vida, tu desarrollo profesional y el equilibrio entre lo personal y laboral. Algunos de nuestros beneficios más destacados:\n Día libre por tu cumpleaños (¡y medio día por el de tus hijos!).\n Acceso gratuito a plataformas de aprendizaje como Skillsoft y Pink Elephant.\n Aguinaldos: para Fiestas Patrias y Navidad.\n Seguro de salud complementario 100% financiado para ti y tu familia directa.\n Iniciativas de bienestar.\n Postnatal parental extendido.\n Becas de postgrado.\nDiversidad, Equidad e Inclusión\nEn NTT DATA promovemos una cultura de respeto, equidad y oportunidades para todos. Valoramos la diversidad como motor de innovación y crecimiento. Nos comprometemos a mantener un ambiente libre de discriminación y acoso.\n¿Quieres hacer la diferencia?\nSi te apasiona la tecnología y el trabajo en terreno, ¡postula y crece con nosotros!\nHaz clic en \"Postular\" y comienza tu viaje en NTT DATA.\n“Bajo el marco de la ley 21.015, en NTT DATA creemos en lugares de trabajo inclusivos y diversos, donde todas las personas son bienvenidas. En caso de necesitar adaptaciones para ser parte de nuestro proceso de selección, favor comunicarlo al equipo de selección.”\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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Docs: https://alion.io/developers"}}