{"id":2672276,"url":"https://alion.io/job/ntt-data-team-lead-system-server","title":"Team Lead, System & Server","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"closed","first_seen_at":"2026-08-16T00:00:00Z","employer_posted_date":"2026-08-16","last_verified_at":"2026-10-17T09:52:55Z","board_verified":false,"closed_at":"2026-10-17T09:52:55Z","days_open":62,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":62},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Senior Team Lead, IT Technical Support is a developing management role, accountable for gaining the skills to lead and oversee the day-to-day operations management and escalations, as well as managing the provision of technical services to internal clients, ensuring service standards are met or exceeded.\nThis role ensures the delivery of information technology projects and provides relevant team leadership, whilst fostering a collaborative an innovative team culture focused on operational excellence.\nKey responsibilities:\nEnsures that service governance is performed to enable highly available services from delivery teams that are in line with defined SLAs.\nReviews capacity planning recommendations for the IT solution.\nWorks with the service design team to optimize the delivery model through problem analysis.\nManages and ensures service escalations are resolved.\nProvides advice on process and service improvements and ensure it is implemented by delivery teams.\nProvides recommendations on system improvements and ensures they are recorded on the CSI register and drives the execution and implementation of CSI actions.\nLeads and oversees the identification and automation (increase zero touch tickets) of opportunities and ensures it gets implemented.\nEnsures that service catalogue improvements are identified and reported.\nWorks closely with delivery providers to ensure the service aggregation is in line with the partnership agreement.\nEnsures that teams deliver against SLAs and ensures the monitoring of overall case backlogs through real-time dashboards.\nManages and drives team and user adoption of new product or technology releases.\nReviews operational reports analysis and recommendations for Availability, Capacity and Performance Management as well as Technology lifecycle management.\nWorks with relevant stakeholders on centralized delivery adherence to ITIL processes and functions adherence such as, but not limited to Incident Management, Request Fulfilment, Change Management, Problem Management and Technology Lifecycle Management.\nProvides operational sign-off of centralized delivery during regional service transition and activation.\nWorks in conjunction with the relevant internal teams to assess, prioritize, schedule the execution of patching required as part of vulnerability management.\nBuilds technical support expertise by promoting the sharing of knowledge between team members.\nKnowledge, Skills and Attributes:\nGood problem-solving ability.\nAbility to communicate effectively with people at all levels of the organization.\nAbility to thrive in a challenging, fast-paced IT environment.\nDisplay a strong client service orientation.\nAbility to evaluate risks, priorities and business benefits, leveraging strong business knowledge.\nDeveloping ability to lead and manage a team and operationally plan and manage deliverables.\nAbility to multi-task, set priorities and meet deadlines.\nKnowledge and understanding of information systems and technology areas.\nAbility to facilitate presentations of technical matters to a diverse audience.\nAbility to analyze data and produce reports on issues and recommend resolutions.\nGood negotiation and stakeholder management skills.\nAcademic qualifications and certifications:\nBachelor’s degree or equivalent in Information Technology, Computer Science, or related field.\nRelevant ITIL certification is desirable.\nService Integration and Management Foundation would be advantageous.\nProblem Management methodology would be advantageous.\nRequired experience:\nSolid experience in a similar role.\nExperience in IT service delivery management for large multinational.\nExperienced Service Management professional in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.\nExperience of IT service Management Systems and technology to support Managed services such as automation and monitoring.\nProcess transformation and optimisation experience.\nExperience with remote desktop applications and help desk software.\nSolid experience in tech support, desktop support, or in a similar role.\nWorkplace type:\nAbout NTT DATA\nNTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.","description_format":"text","description_chars":5849,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:19:50Z"},{"event":"close","at":"2026-10-17T09:52:55Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ntt-data-team-lead-system-server","json_url":"https://alion.io/job/ntt-data-team-lead-system-server.json","meta":{"generated_at":"2026-10-17T11:48:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-team-lead-system-server"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-team-lead-system-server"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-team-lead-system-server"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-team-lead-system-server\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-team-lead-system-server"}]}