{"id":2670834,"url":"https://alion.io/job/ntt-data-telephony-engineer","title":"Telephony Engineer","company":{"id":50348,"name":"NTT DATA","domain":"nttdata.com","url":"https://alion.io/company/ntt-data","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":94000,"period":"year","method":"role_country_seniority_unknown","sample_n":765},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-16T14:04:16Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The team you'll be working with:\nWe have an exciting opportunity for a Telephony Engineer who will be responsible for effectively and efficiently maintaining the Telephone Systems working on a Healthcare Account based in Leicester\nThe team provides BAU operational support and project delivery across all infrastructure towers to multiple Public and Private Sector customers.\nThis role will work closely with the customers to assist them in both BAU support and the implementation of Telephony services.\nWhat you'll be doing:\nTo provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting.\nManaging Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained.\nDelivery of project-related tasks such as the installation of new telephone equipment.\nCreation of telephone diagrams and documentation.\nActively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms.\nProactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.\nEnsure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.\nDeveloping strong relationships with other engineers within the client to provide and share technical issue resolution and knowledge. \nYou will be comfortable with hands on physical work within the wider organisation and have excellent customer skills.\nHave experience of working in a constant high pressure and in a very technically demanding and changing environment.\nBe capable of managing your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a ‘can-do’ attitude and complete calls / tasks by agreed deadlines.\nTravel between sites will be required\nYou may be required to participate in a 24/7 On call rota\nThis role is based on-site 5 days per week\nWhat experience you'll bring:\nAbility to troubleshoot technical, multi-site and multi-discipline incidents and problems.\nAble to work under pressure and to tight deadlines.\nProven experience on the Openscape 4000 Telephone System (E)\nUnderstanding of analogue telephone wiring and concepts (E)\nProven experience of supporting alternative VoiP Solutions (E)\nProactively liaising with users in non-technical manner (E)\nExperience working with Contact Centre Technologies (D)\nComprehensive understanding of Session Initiation Protocol (SIP) platforms (D)\nUnderstanding of MS Teams (Voice) (D)\nPrevious experience with working on Telephone Voicemail Services (D)\nManaging difficult users (E)\nITIL v4 Foundation (D)\nBasic knowledge and understanding of Networking principles (D)\nAttributes\nDemonstrate practical knowledge and problem-solving strategies\nContribute to the continual improvement plan of the department\nFocus on professionalism, be ‘the best’.\nFocus on communication.\nBe an efficient, flexible, reliable and continuously improving local technical resource in support of Business Units use exploitation and development of IT.\nWho we are:\nWe’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.\nOur inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.\nFor more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA\nwhat we'll offer you:\nWe offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.\nYou can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/\nWe are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.\nBack to search\nEmail to a friend\nApply now","description_format":"text","description_chars":5535,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-16T04:09:52Z"},{"event":"close","at":"2026-10-16T04:18:06Z"},{"event":"reopen","at":"2026-10-16T04:22:20Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-16T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.478,"p_room":0.75,"age_days":22,"expected_fill_days":25,"reasons":["conf:1","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-telephony-engineer","json_url":"https://alion.io/job/ntt-data-telephony-engineer.json","meta":{"generated_at":"2026-10-16T14:53:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50348},"rest":"https://alion.io/mcp/rest/get_company?id=50348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-telephony-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-telephony-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-telephony-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-telephony-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-telephony-engineer"}]}