{"id":2561167,"url":"https://alion.io/job/ntt-data-usa-onsite-it-support-technician","title":"Onsite IT Support Technician","company":{"id":678725,"name":"NTT DATA USA","domain":"nttdatausa.com","url":"https://alion.io/company/nttdatausa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwalk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T18:02:52Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T04:34:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: 100% onsite in Norwalk, Connecticut with travel as needed to Stamford, Danbury, and Trumbull, Connecticut, and Harrison, New York.\nContract Length: 1 year, with potential for extension.\nContract Rate: $40 per hour in USD. Final rate will be determined based on relevant experience and overall fit for the position.\nNTT DATA is seeking a customer-focused Onsite IT Support Technician to provide first-line technical support for end users, workplace technology, infrastructure, and endpoint devices at client locations. This role will handle incident resolution, service request fulfilment, workstation deployment, hardware and software troubleshooting, and onsite support while maintaining a high level of customer satisfaction. The successful candidate will serve as the primary onsite technical resource and collaborate closely with Level 2 and Level 3 support teams on complex issues. \nResponsibilities:\nProvide onsite deskside support for desktops, laptops, mobile devices, printers, peripherals, and standard business applications. \nDiagnose and resolve hardware, software, operating system, and network connectivity issues in Microsoft Windows environments. \nAssist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint. \nConfigure and support conferencing technologies and meeting-room equipment. \nManage incidents and service requests through the IT service management platform, prioritising tickets according to SLA requirements. \nDocument troubleshooting steps, resolutions, and technical findings, and escalate unresolved issues to Level 2 or specialised support teams. \nProvision, image, configure, deploy, replace, and support end-user devices, including workstation setups, moves, adds, and changes. \nMaintain hardware inventory and asset records, and coordinate warranty repairs and vendor support activities. \nPerform basic troubleshooting of wired and wireless connectivity, VPN access, printers, AV equipment, and server-room equipment as required. \nSupport local site infrastructure under the direction of engineering teams. \nFollow established ITIL and service-management processes, participate in root-cause analysis, and support technology refresh and site initiatives. \nProvide clear, timely communication and a positive support experience for technical and non-technical users\nRequired Experience:\nValid driver’s licence and access to a car to travel between the locations within the scope of the role. \n3+ years of experience in IT support, help desk, field support, or desktop support. \nExperience supporting Windows 10/11, Microsoft 365, Active Directory, hardware, printers, and peripherals. \nFamiliarity with ITSM or ticketing platforms such as ServiceNow, Remedy, or an equivalent system. \nBasic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN. \nStrong customer-service orientation and excellent verbal and written communication skills. \nAnalytical and structured troubleshooting approach, with the ability to work independently onsite. \nStrong organisation and time-management skills, with the ability to prioritise multiple tasks in a fast-paced environment. \nNice-to-Have:\nExperience supporting enterprise environments with more than 500 users. \nExperience with Microsoft Intune, SCCM/MECM, or other endpoint-management platforms. \nTools & Technologies:\nWindows 10/11, Microsoft 365, Outlook, Teams, Word, Excel, and PowerPoint. \nActive Directory, ServiceNow, Remedy, or equivalent ITSM/ticketing systems. \nIntune, SCCM/MECM, endpoint-management platforms, VPN, TCP/IP, DNS, and DHCP. \nDesktops, laptops, mobile devices, printers, peripherals, conferencing technology, and AV equipment. \nEducation & Certifications:\nAssociate’s degree in information technology, Computer Science, or a related field, or equivalent work experience, preferred.\nCompTIA A+ or Network+ certification, preferred.\nMicrosoft Modern Desktop Administrator certification, preferred.\nITIL Foundation certification, preferred.\nRequired Equipment: This role requires the use of a personal laptop. Candidates must be comfortable with company security software and device management tools being installed on their laptop as part of the onboarding process and for the duration of the engagement.\nAbout NTT DATA\nNTT DATA is a Top 5 global IT services provider with more than 190,000 professionals across 50+ countries. We combine industry expertise with capabilities in consulting, technology, AI, cloud, applications, infrastructure, and connectivity to help organizations innovate, optimize, and transform. Through responsible innovation, we deliver meaningful business outcomes, accelerate client success, and create a positive impact on society.\nEqual Opportunity Employer\n\nNTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. 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