{"id":3511461,"url":"https://alion.io/job/ntt-data-usa-workday-configuration-support-specialist-2","title":"Workday Configuration & Support Specialist","company":{"id":678725,"name":"NTT DATA USA","domain":"nttdatausa.com","url":"https://alion.io/company/nttdatausa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T23:13:37Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T15:27:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Location: 100% remote. Candidates based in Peru are preferred, but we welcome applications from professionals located across the region.Contract Rate: Rate for this position is expected to fall within a competitive market range. Final rate will be determined based on relevant experience and overall fit for the position.\nNTT DATA is seeking two hands-on Workday Configuration & Support Specialists to support core enterprise operations across Human Capital Management, Financials, and cross-functional Workday platform areas.\nThe specialists will provide Tier 2 and Tier 3 application support, Workday configuration, security administration, advanced reporting, integration monitoring, and continuous improvement support. The ideal candidates can translate business requirements into scalable Workday solutions and communicate technical concepts clearly to business users.\nResponsibilities:\nProvide Tier 2 and Tier 3 support for incidents and service requests.\nTroubleshoot Workday application issues and recommend sustainable solutions and system enhancements.\nTranslate business requirements into scalable Workday solutions.\nDesign, configure, test, and optimise end-to-end Workday Business Processes across relevant modules.\nAdminister security groups, role assignments, domains, and Business Process security policies.\nBuild custom reports, matrix reports, and calculated fields based on business requirements.\nConfigure report-level security to ensure appropriate data visibility.\nMonitor Workday integration event logs, including EIBs, Core Connectors, and Workday Studio.\nInvestigate and resolve payload and data-transfer failures.\nEvaluate, test, and implement features introduced through Workday’s semi-annual release cycles.\nMaintain standard operating procedures, system-configuration documentation, process maps, and user training guides.\nPrepare test scripts and documented sign-offs for production tenant changes.\nProduce monthly system-health dashboard reviews covering integration failures, security audits, report performance, and error trends.\nCollaborate with business teams and external Workday implementation partners.\nRequired Experience:\n3-5 years of hands-on experience with Workday configuration and advanced reporting.\nDemonstrated knowledge of Workday Business Process configuration.\nHands-on experience developing calculated fields, custom reports, and matrix reports.\nExperience configuring Workday security groups, roles, domains, and Business Process security policies.\nExperience supporting Workday HCM, Financials, and/or cross-functional platform areas.\nExperience resolving application incidents and service requests in a Tier 2 or Tier 3 support environment.\nExperience with Workday integrations, including EIBs, Core Connectors, and/or Workday Studio.\nStrong analytical thinking and problem-solving skills.\nExcellent English communication skills.\nAbility to translate technical concepts into clear information for business users.\nNice-to-Have:\nWorkday Pro certification.\nWorkday partner certification in HCM Core, Financials Core, or Workday Reporting.\nExperience supporting Workday’s semi-annual release testing and implementation.\nExperience creating SOPs, process maps, user guides, system-health dashboards, and audit documentation.\nExperience collaborating with external Workday implementation partners.\nTools & Technologies:\nWorkday HCM\nWorkday Financials\nWorkday Business Process Configuration\nWorkday Reporting\nCalculated Fields\nWorkday Security\nEnterprise Interface Builder (EIB)\nCore Connectors\nWorkday Studio\nIncident and service-request management tools\nEducation & Certifications:\nBachelor’s degree in Computer Science, Information Systems, Finance, Human Resources, or a related field.\nWorkday Pro or relevant Workday partner certifications are highly desirable.\nRequired Equipment: This role requires the use of a personal laptop. Candidates must be comfortable with company security software and device management tools being installed on their laptop as part of the onboarding process and for the duration of the engagement.\nAbout NTT DATA\nNTT DATA is a Top 5 global IT services provider with more than 190,000 professionals across 50+ countries. We combine industry expertise with capabilities in consulting, technology, AI, cloud, applications, infrastructure, and connectivity to help organizations innovate, optimize, and transform. Through responsible innovation, we deliver meaningful business outcomes, accelerate client success, and create a positive impact on society.\nEqual Opportunity Employer\nNTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.\nReq ID: 1372","description_format":"text","description_chars":5015,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Peru","iso":"PE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-30T08:14:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/ntt-data-usa-workday-configuration-support-specialist-2","json_url":"https://alion.io/job/ntt-data-usa-workday-configuration-support-specialist-2.json","meta":{"generated_at":"2026-11-01T19:20:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29630,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678725},"rest":"https://alion.io/mcp/rest/get_company?id=678725"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-data-usa-workday-configuration-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-data-usa-workday-configuration-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-data-usa-workday-configuration-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-data-usa-workday-configuration-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-data-usa-workday-configuration-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3511461}},{"tool":"search_jobs","arguments":{"company":"nttdatausa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3511461},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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