{"id":1767300,"url":"https://alion.io/job/ntt-graduate-trainee","title":"Graduate Trainee","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":470},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-03T14:17:58Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-07T22:48:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.\nThis role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.\nKey responsibilities:\nProvides an administrative support service to the Managed Services Client Service Desk team.\nProvides entry level administrative tasks as required by the team.\nEnsure the correct escalation procedure is followed on all critical calls and requests.\nMay be responsible for receiving, validating, and logging client requests, capturing the detail of the request.\nAssists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.\nEnsures all relevant documents related to the tickets / requests are maintained, including the client’s information.\nPerforms any other related task as required.\nTo thrive in this role, you need to have:\nAmbitious self-starter with the ability to work under general direction.\nAbility to use sound judgment to escalate an issue to a higher level.\nDisplays a methodical in approach to ticket resolution.\nDemonstrates ability to interact with a variety of stakeholders.\nDemonstrates required integrity to ensure excellent client service and retention.\nGood attention to detail and client focused.\nStrong and effective verbal and written communication skills.\nAbility to work in 24X7 shift structure, based on a defined roster as required.\nAcademic qualifications and certifications:\nHigh School Certification or diploma or equivalent.\nRequired experience:\nBasic to moderate level years of experience\nBasic to moderate level experience level in the Technology Industry and Call Centre environment\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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