{"id":2645774,"url":"https://alion.io/job/ntt-it-technical-support-engineer","title":"IT Technical Support Engineer","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jeddah, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-15T20:04:54Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T15:42:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nJob Description Summary\nThe IT Technical Support Engineer is a seasoned subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.\nThis role proactively identifies, investigates, and resolves complex technical incidents and problems and restoring service to clients by ensuring these incidents are managed to resolution.\nKey responsibilities:\nFocuses on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.\nUndertakes regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensures that the software is installed and configured in line with business requirements.\nProactively identifies problems, events, incidents, and errors prior to or when they occur.\nFosters good relationships with all stakeholders including vendors, carriers, and colleagues.\nResolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management.\nEnsures the efficient and comprehensive resolution of incidents, problems, events, and requests.\nReports and escalates complex issues to 3rd party vendors.\nProvides continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by standard procedures.\nProactively supports the service desk by receiving calls and incidents, problems, requests, and events when required.\nEnsures the resolution and recovery of an incident in line with the relevant processes and service level agreements.\nUpdates incidents, requests, problems, and/or events with progress and resolution details.\nPerforms any other related task as required.\nTo thrive in this role, you need to have:\nAbility to communicate well and to capture all pertinent details when required.\nAbility to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.\nExcellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships.\nPassion for achieving or exceeding expectations.\nExcellent written and verbal communication skills.\nAbility to plan activities and projects well in advance and takes into account possible changing circumstances.\nAbility to work well in a pressurized environment\nAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting\nAbility to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.\nStays up to date with latest relevant IT technology, trends and best practices.\nAcademic qualifications and certifications:\nBachelor’s degree or relevant qualification in IT/Computing, or related field.\nRelevant IT certifications, such as ITIL and Microsoft 365.\nRequired experience:\nSeasoned experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization.\nSeasoned experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business.\nSeasoned technical experience with a variety of technologies, for example (but not limited to) Secure Print, MS Azure, Meeting Room Technologies and Microsoft 365.\nWorkplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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