{"id":2854723,"url":"https://alion.io/job/ntt-mfg-customer-success-executive","title":"MFG Customer Success Executive","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":241,"ghost_share":0,"stale_share":0.946,"repost_share":0.004,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-22T00:00:00Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-11-06T07:59:06Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":137},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nWe are looking for a Customer Success professional specializing in the Manufacturing sector to drive successful solution adoption and long-term value realization for enterprise clients.\nThis role focuses on understanding manufacturing operations, identifying digital transformation opportunities, and acting as a trusted advisor to clients.\nKey Responsibilities\nManage the end-to-end customer lifecycle for Manufacturing clients\n\nAct as a trusted advisor, understanding business processes (supply chain, production, operations) and transformation needs\n\nIdentify whitespace opportunities and recommend solutions to improve efficiency and performance\n\nCollaborate with delivery, technical, and sales teams to ensure smooth implementation\n\nLead solution discussions and ROI-driven presentations tailored to manufacturing use cases\n\nSupport project governance and ensure successful execution aligned with client expectations\n\nStrengthen long-term relationships with key stakeholders\n\nQualifications and Experience\n8+ years of experience in customer success, account management, or solution delivery\nStrong exposure to Manufacturing industry (factory, supply chain, operations, etc.)\nStrong consulting mindset with ability to translate business needs into solutions\nAbility to present value and ROI clearly to clients\nProactive, customer-centric, and detail-oriented\nStrong communication and stakeholder management skills\nEnglish professional proficiency (Japanese is a plus)\nPreferred\nBackground in IT services / digital transformation / smart factory solutions\nExperience working with Japanese manufacturing clients is a strong advantage\nBenefits:\nCompetitive salary based on agreement.\nFull social insurance coverage based on salary.\nProbation with 100% salary.\nAnnual bonuses and regular salary reviews.\nTraining sponsorship for professional courses and certification exams.\nComprehensive healthcare coverage for staff and their families.\nRegular health check-ups.\n15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days.\nWork Schedule:\nHybrid working mode.\nMonday to Friday, 08:00 - 12:00 and 13:00 - 17:00.\nFlexible start hours between 7:45 AM and 9:00 AM with manager approval.\nWork Locations:\nHanoi Office: Room 202, 2nd Floor, HITC Building, 239 Xuan Thuy street, Cau Giay Ward, Hanoi.Workplace type:\nAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekersorcandidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come froman @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":4543,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual bonuses","Annual leave","Hybrid work","Insurance coverage"],"hiring_locations":[{"name":"Vietnam","iso":"VN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Mobile Networks","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-19T14:22:05Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.253,"p_room":0.28,"age_days":137,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/ntt-mfg-customer-success-executive","json_url":"https://alion.io/job/ntt-mfg-customer-success-executive.json","meta":{"generated_at":"2026-11-06T08:58:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-mfg-customer-success-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-mfg-customer-success-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-mfg-customer-success-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-mfg-customer-success-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-mfg-customer-success-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2854723}},{"tool":"search_jobs","arguments":{"company":"global.ntt","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2854723},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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