{"id":1767512,"url":"https://alion.io/job/ntt-ms-network-engineer-l2","title":"MS Network Engineer (L2)","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"ITIL","optional":false},{"name":"Layer 2","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-11T19:33:29Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nAs a Networking Managed Services Engineer (L2) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.\nYou will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions.\nAdditionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.\nYou may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us.\nRequirements(technical):\nAssist in the implementation of IT security measures.\n\nBasic knowledge of Ansible and Python.\n\nUnderstand firewalls and other network tools.\n\nProvide system documentation and diagrams.\n\nImplement change management procedures for system architecture changes.\n\nDocument network areas to develop network diagrams.\n\nEvaluate current IT resources and assist in developingsecurity policies.\n\nEnsure systems and networks are secure and operational.\n\nBasic understanding of SD-WAN technologies, Palo Alto, Cisco, Meraki.\n\nIdentify and investigate risk and vulnerability issues.\n\nAssist in developing and maintaining standards and procedures.\n\nReview client network policies and recommend changes.\n\nExperience with deploying network systems.\n\nExperience with deploying SDWAN network systems.\n\nBasic understanding of security principles and design.\n\nExcellent customer service skills.\n\nAbility to work independently with minimal supervision.\n\nParticipate in CAB processes for changes.\n\nFamiliarity with Linux environment and shell scripting.\n\nSecurity administration on switches and routers.\n\nPrepare monthly work status reports and update technology-specific documents.\n\nAssist in designing and implementing network infrastructure.\n\nProvenCisco/Meraki/Arubadevice management skills.\n\nInstalling, configuring, and troubleshooting networking equipment.\n\nKnowledge of Layer-2 switching, VLANs, and access lists.\n\nBasic understanding of routing protocols: OSPF, EIGRP.\n\nUnderstanding of OSI Model, TCP/IP protocol suite.\n\nIP addressing and subnetting, routing concepts.\n\nImplement SNMP on devices for network management.\n\nImplement traffic filters using access lists and route maps.\n\nPerform troubleshooting between sites.\n\nBasic knowledge of enterprise-level network design and implementation.\n\nResponsibilities:\nProactively monitors the work the ticketing queues.\n\nPerforms operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.\n\nUpdates tickets with resolution tasks performed.\n\nIdentifies, investigates, analyzesissues and errors prior to or when they occur, and log all such incidents in a timely manner.\n\nCaptures all required and relevant information for immediate resolution.\n\nProvides second level support to all incidents, requests and identifies the root cause of incidents and problems.\n\nCommunicates with other teams and clients for extending support.\n\nExecutes changes with clear identification of risks and mitigation plans to be captured into the change record.\n\nFollows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.\n\nEscalates all tickets to seek the right focus from CoEand other teams, if needed continue the escalations to management.\n\nWorks with automation teams for effort optimization and automating routine tasks.\n\nCoaches Service Desk and L1 teams for technical and behavioural skills.\n\nIdentifies problems and errors before they impact a client’s service.\n\nLeads and manages all initial client escalation for operational issues.\n\nEnsures all changes are carried out with proper change approvals.\n\nPlans and executes approved maintenance activities.\n\nAudits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.\n\nMay also contribute to / support on project work as and when required.\n\nMay work on implementing and delivering Disaster Recovery functions and tests.\n\nPerforms any other related task as required.\n\nAdvantageous Skills:\nKnowledge of Cisco ISE\n\nKnowledge of enterprise monitoring tools (LogicMonitor, Solarwinds).\n\nExperience withinmanaged services.\n\nFamiliarity with ticketing tools (Service Now, Remedy).\n\nWorking Knowledge ofPalo Alto SDWAN\n\nKnowledge of Cisco and HPsupport processes.\n\nWorking Knowledge of Cisco, Meraki, Arubaswitches and access points support and configuration\n\nWorking Knowledge of Network address translation\n\nAcademic Qualifications:\nDiploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).\n\nQualifications:\nAbility to build secure networks for enterprise applications;to maintain security configurations, troubleshoot problems related to network configuration and outages.\n\nExperience with network security and incident response preferred.\n\nCCNA Enterprise.\n\nCCNP Enterprise- advantageous.\n\nITILv4 or relevant ITIL certification (Foundation Level)\n\nCertified Wireless Network Professional (CWNP) - advantageous\n\nCertified Wireless Network Expert (CWNE) -advantageous\n\nPalo Alto Networks Certified Network Security Administrator(required)\n\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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