[Nagano/Fukui/Yokohama] IT Support Engineer

[Specific Job Duties]

You will be responsible for providing comprehensive in-person and remote IT technical support, focusing primarily on executive-level clients.

- VIP Technical Support: Provide troubleshooting, system updates, and setup/installation for PCs and various devices used by executives.

- Asset Management & Operational Support: Perform parts replacement, kitting, deployment, and maintenance for desktops, laptops, printers, tablets, and other hardware.

- Troubleshooting & Risk Mitigation: Apply advanced troubleshooting techniques and proactive measures to prevent issues before they impact end-user operations.

- Team Leadership & Mentoring: Offer guidance to junior engineers, share knowledge, and propose improvements to technical service delivery processes.

- Other Related Duties: Coordinate with on-site facilities teams, document issue resolution histories, and respond to off-hours calls as instructed (on an as-needed basis).

※Note: This is a 100% on-site role based at the client's location.

Company Info

NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

Working Hours

9:00-18:00

Job Requirements

Mandatory Qualifications

- 2 to 4 years of hands-on experience in IT Helpdesk or Desktop Support.

- Fluent Japanese ability (spoken, reading, and written).

- Strong knowledge of Windows OS environments (Word, Excel, PowerPoint, Visio, Outlook).

- Ability to perform general office physical tasks, including moving equipment weighing up to approx. 22 kg (50 lbs) using support tools like trolleys/trays.

Preferred Qualifications

- English proficiency (conversational, reading, and writing skills).

- MCP, MCSE, CNE, CompTIA Network+, or other relevant IT certifications.

- Knowledge of Linux/Unix operating systems.

- Certifications: CompTIA A+ or equivalent skill set.

- Willingness to travel for business trips as required.

English Level

Business Conversation Level (TOEIC 735-860)

Japanese Level

Fluent(JLPT Level 1 or N1)

Salary

JPY - Japanese Yen JPY 4000K - JPY 7000K

Other Salary Description

Social Insurance

Commuting/Transportation Allowance

Holidays

Five-Day Workweek

Paid Holidays

Congratulatory or Condolence Leave

Child-care Leave

Sick Leave

Job Contract Period

Full-time employee (3-month probationary period)