{"id":2283023,"url":"https://alion.io/job/ntt-networking-managed-services-engineer-l2-3","title":"Networking Managed Services Engineer (L2)","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"OSPF","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-14T10:30:42Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nAs L2 Network Support Engineer at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).\nKey Responsibilities\nMonitor and manage incident/request queues, ensuring timely resolution within SLA and proper documentation.\nTroubleshoot and escalate technical issues, identifying root causes and collaborating with internal teams and clients.\nExecute approved changes and maintenance activities with risk assessments and compliance.\nLead shift handovers by highlighting key tickets and critical tasks; escalate issues to CoE and other teams when needed.\nPartner with automation teams to optimize efforts and automate routine tasks; coach L1/Service Desk teams on technical and behavioral skills.\nEstablish infrastructure monitoring, lead client escalations, and support disaster recovery and project work.\nAudit tickets for quality, maintain knowledge articles, and produce reports to identify improvement opportunities.\nTo thrive in this role, you need to have:\nResilient, adaptable, and effective under pressure with solid planning skills.\nStrong hands-on experience with Palo Alto technologies, particularly Prisma Access and SASE solutions, including policy configuration, troubleshooting, and integration with enterprise environments.\nProficient in enterprise networking and security technologies, including: Cisco\nFortinet\nPalo Alto Networks\nF5\n NetApp (network storage configuration, troubleshooting, and integration)\n SD-WAN solutions (e.g., Cisco Viptela, Fortinet SD-WAN, Prisma SD-WAN)\nProtocols such as BGP, OSPF, and NAT\n\nFamiliar with ticketing systems and network monitoring tools (e.g., SecureCRT, LogicMonitor).\nHolds a relevant technical certification and a degree (or equivalent experience) in IT/Computing such as CCNA and/or CCNP.\nPalo Alto certifications (e.g., PCNSA, PCNSE, or Prisma Certified Cloud Security Engineer) are highly preferred.\nGood level of English is a must.\nGood level of German is advantageous.\nWhat we offer:\nEducation to the extent of agreement with the immediate supervisor\n5 weeks of vacation\n3 Sick-days per Year\nCompensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year\nNotebook and mobile phone including data tariff according to company standards.\nContribution to the pension insurance or Long term investment product\nSpecified budget with regards to the predefined benefits packages (Premium health care / Benefits Cafeteria System / Multisport card)\nRefreshment in the office (coffee, tea, water) for free\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":5172,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria","Hybrid work"],"hiring_locations":[{"name":"Czech Republic","iso":"CZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","Internet Services","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-11T12:25:41Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.11,"p_room":0.35,"age_days":48,"expected_fill_days":10,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/ntt-networking-managed-services-engineer-l2-3","json_url":"https://alion.io/job/ntt-networking-managed-services-engineer-l2-3.json","meta":{"generated_at":"2026-10-14T11:08:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-networking-managed-services-engineer-l2-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-networking-managed-services-engineer-l2-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-networking-managed-services-engineer-l2-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-networking-managed-services-engineer-l2-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-networking-managed-services-engineer-l2-3"}]}