{"id":3304740,"url":"https://alion.io/job/ntt-platform-support-engineer-l3","title":"Platform Support Engineer (L3)","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":239,"ghost_share":0,"stale_share":0.962,"repost_share":0.004,"time_to_fill_p50_days":22,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"LDAP","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T03:48:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Platform Support Engineer (L3) is a seasoned subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers.\nKey responsibilities:\nProvides support to users/administrators of the company platform.\nSupports and contributes to the growth of best practices for delivery of support services.\nEnsures understanding of company platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.\nActs as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision.\nEngages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution.\nMentors less experienced team members in the various technologies.\nPerforms any other related task as required.\nTo thrive in this role, you need to have:\nSeasoned working knowledge of the components in cloud/web applications.\nSeasoned understanding network monitoring connectors such as SCOM, Solarwinds etc.\nSeasoned understanding of SNMP traps and MIBs/OIDs.\nSeasoned understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx).\nSeasoned understanding of the HTTP/HTTPS Request and Response Cycle.\nSeasoned understanding of database concepts.\nSeasoned understanding of ITSM, CMDB and ITIL business process.\nExcellent troubleshooting/root cause isolation skills.\nMust be proficient with analyzing log files and standard debugging concept.\nSeasoned familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management.\nSeasoned understanding of email infrastructure/protocols.\nSeasoned understanding of Web Services - REST and SOAP and Authentication mechanisms - Single Sign-on, LDAP.\nMust have basic object-oriented programming skills (Java strongly preferred).\nExcellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.\nAbility to multi-task and work with high-value customer administrators and developers.\nShould be a team player working efficiently in a collaborative environment.\nStrong personal commitment to quality and customer service.\nProven ability to maintain a professional demeanor when handling complex user issues.\nAcademic qualifications and certifications:\nBachelor’s degree or equivalent in Information Technology or Computer Science or related field.\nRelevant ITIL certification.\nRequired experience:\nSeasoned experience providing customer facing technical support.\nSeasoned demonstrated experience providing web development support is highly desirable.\nSeasoned demonstrated experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM).\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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