{"id":3813081,"url":"https://alion.io/job/ntt-practicante-mesa-de-servicio-ti","title":"Practicante Mesa de Servicio TI","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":239,"ghost_share":0,"stale_share":0.946,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"intern","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-05T15:19:44Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T11:08:13Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\n¡Sé parte de NTT DATA y transforma el futuro!\nNTT DATA es una multinacional japonesa con presencia en más de 50 países, reconocida por su innovación tecnológica, excelencia operativa y compromiso con la sociedad. Formamos parte del grupo NTT, uno de los mayores conglomerados tecnológicos del mundo.\nSomos reconocidos por nuestra excelencia técnica, innovación constante y nuestro compromiso con la sociedad. Nos enorgullece haber sido reconocidos como el 3er mejor lugar para trabajar en Chile (GPTW 2024-2025).\nBuscamos personas curiosas, comprometidas y apasionadas por la tecnología. Únete a un equipo diverso, colaborativo y con un fuerte propósito: crear un impacto real en nuestros clientes y en el mundo.\n¿Cuál será tu impacto?\nBuscamos un/a Practicante para nuestra Mesa de Servicio, interesado/a en desarrollarse en soporte TI y atención a usuarios.\nDurante tu práctica podrás aprender sobre la gestión de incidentes y requerimientos, resolución de problemas técnicos y funcionamiento de una Mesa de Servicio, trabajando junto a distintos equipos tecnológicos.\nPrincipales funciones\nApoyar en la recepción, registro y seguimiento de tickets e incidentes.\nRealizar un diagnóstico inicial de problemas técnicos y de conectividad.\nBrindar soporte y orientación a usuarios.\nApoyar en el escalamiento y seguimiento de requerimientos.\nColaborar con equipos técnicos y participar en iniciativas de mejora del servicio.\n¿Qué buscamos?\nEstudiante de Informática, Sistemas, Redes, Telecomunicaciones o carrera afín.\nConocimientos básicos de redes: IP, DNS y VPN.\nManejo básico de Microsoft Office.\nOrientación al cliente y buenas habilidades de comunicación.\nMuchas ganas de aprender y desarrollarte en el área de tecnología.\nDeseable conocimiento de ServiceNow, Jira u otras herramientas de gestión de tickets.\nModalidad de trabajo-Híbrida\nBeneficios que marcan la diferencia\nEn NTT DATA creemos que comenzar tu carrera profesional también debe ser una experiencia de aprendizaje y crecimiento. Durante tu práctica podrás integrarte a un ambiente colaborativo, aprender de profesionales del área y comenzar a construir tu camino en tecnología.\nDiversidad, Equidad e Inclusión\nEn NTT DATA promovemos una cultura de respeto, equidad y oportunidades para todos. Valoramos la diversidad como motor de innovación y crecimiento, y nos comprometemos a mantener un ambiente libre de discriminación y acoso.\n¿Quieres comenzar tu carrera junto a nosotros?\nSi te interesa la tecnología, disfrutas ayudar a otros y tienes ganas de aprender, ¡esta práctica puede ser para ti!\nHaz clic en “Postular” y comienza tu camino profesional junto a NTT DATA.\n“Bajo el marco de la Ley 21.015, en NTT DATA creemos en lugares de trabajo inclusivos y diversos, donde todas las personas son bienvenidas. En caso de necesitar adaptaciones para ser parte de nuestro proceso de selección, favor comunicarlo al equipo de selección.”\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":5112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Mobile Networks","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-05T15:19:44Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/ntt-practicante-mesa-de-servicio-ti","json_url":"https://alion.io/job/ntt-practicante-mesa-de-servicio-ti.json","meta":{"generated_at":"2026-11-11T14:30:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-practicante-mesa-de-servicio-ti"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-practicante-mesa-de-servicio-ti"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-practicante-mesa-de-servicio-ti"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-practicante-mesa-de-servicio-ti\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-practicante-mesa-de-servicio-ti"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3813081}},{"tool":"search_jobs","arguments":{"company":"global.ntt","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3813081},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}