{"id":2518878,"url":"https://alion.io/job/ntt-remote-engineer","title":"Remote Engineer","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":16500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T10:30:42Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T19:10:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Service Delivery Client Engineering - Remote Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems.\nThis role makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner.\nThrough pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.\nKey responsibilities:\nServes as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing.\nProvides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.\nResolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications.\nAddresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices.\nUtilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains.\nFollows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.\nDocuments all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records.\nEscalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis.\nCollaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution.\nMonitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required.\nAssists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness.\nKeeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development.\nAdheres to IT service management processes and standards, including incident, problem, and change management procedures.\nTo thrive in this role, you need to have:\nKnowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools.\nFamiliarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations.\nProficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems.\nDisplays problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains.\nGood customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner.\nAbility to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment.\nEffective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders.\nAcademic qualifications and certifications:\nBachelor's degree or equivalent in information technology, computer science, or a related field is preferred.\nRelevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus.\nRequired experience:\nBasic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing.\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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