{"id":2973632,"url":"https://alion.io/job/ntt-senior-engineer-ms-network-3","title":"Senior Engineer - MS, Network","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":238,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2024-10-28T00:00:00Z","employer_posted_date":"2024-10-28","last_verified_at":"2026-10-22T03:06:46Z","board_verified":true,"closed_at":null,"days_open":724,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":724},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.\nThe Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.\nWhat you'll be doing\nKey Responsibilities:\nProactively monitors the work queues.\nPerforms operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.\nUpdates tickets with resolution tasks performed.\nIdentifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.\nCaptures all required and relevant information for immediate resolution.\nProvides second level support to all incidents, requests and identifies the root cause of incidents and problems.\nCommunicates with other teams and clients for extending support.\nExecutes changes with clear identification of risks and mitigation plans to be captured into the change record.\nFollows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.\nEscalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.\nWorks with automation teams for effort optimization and automating routine tasks.\nCoaches Service Desk and L1 teams for technical and behavioural skills.\nEstablishes monitoring for client infrastructure.\nIdentifies problems and errors before they impact a client’s service.\nLeads and manages all initial client escalation for operational issues.\nContributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.\nEnsures all changes are carried out with proper change approvals.\nPlans and executes approved maintenance activities.\nAudits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.\nProduces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.\nMay also contribute to / support on project work as and when required.\nMay work on implementing and delivering Disaster Recovery functions and tests.\nPerforms any other related task as required.\n Academic Qualifications and Certifications:\nBachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).\nCCNP or equivalent certification.\nCertifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).\nRequired Experience:\nLooking for 5yrs - 8yrs experience in networking.\nMinimum 2yrs - 3yrs in SDN ACI.\nModerate level knowledge in ticketing tools preferably Service Now.\nWorkplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.","description_format":"text","description_chars":5118,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Mobile Networks","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-21T03:40:28Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.141,"p_room":0.28,"age_days":724,"expected_fill_days":23,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ntt-senior-engineer-ms-network-3","json_url":"https://alion.io/job/ntt-senior-engineer-ms-network-3.json","meta":{"generated_at":"2026-10-22T20:15:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-senior-engineer-ms-network-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-senior-engineer-ms-network-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-senior-engineer-ms-network-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-senior-engineer-ms-network-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-senior-engineer-ms-network-3"}]}