{"id":2282996,"url":"https://alion.io/job/ntt-senior-sap-basis-engineer","title":"Senior SAP Basis Engineer","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":184000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"Shift-Left","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-13T14:18:26Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nAs an Senior SAP Basis Engineer at NTT DATA, you are the go-to person for ensuring our clients' critical software applications, such as ErP and Middleware, remain operational. Your day begins with proactively managing, monitoring, and resolving any escalated application-based incidents to restore services swiftly. You will not just react to issues but actively investigate and analyze them to prevent future problems.\nCollaborating with clients, team leads, and other stakeholders, you will work independently to resolve highly technical incidents and provide consistent updates on your progress. You will capture all necessary information for immediate resolutions and offer your technical expertise to support our Service desk, Operations Center, and L3 teams, pushing work down where possible to maintain efficiency.\nYour role will involve creating and documenting solutions and sharing your vast knowledge with others, ensuring that everyone can learn and grow. You will also manage escalated tickets and incidents, follow through with change implementations, and support disaster recovery efforts. Communication and collaboration will be key as you interface with various teams and clients to maintain seamless operations.\nEnsuring that all tasks are completed within SLA time frames, you will be an essential part of our client support system, even acting as emergency support when needed. Your continuous efforts in optimizing processes, identifying automation opportunities, and maintaining a proactive mindset will set you up for success in this fast-paced and dynamic environment.\nTo thrive in this role, you need to have:\nDeep technical skills in key packaged application technologies such as ErP, Middleware, and other business-critical software.\nAdvanced proficiency in change management processes, including planning, monitoring, and executing changes with risk mitigation plans.\nExperience with managing ticketing tools and a track record of effective shift-left work management skills.\nAdvanced managed services experience and understanding of IT industry standards for service management.\nExcellent client service orientation and a passion for exceeding expectations.\nStrong written and verbal communication skills, with the ability to work effectively across different cultures and social groups.\nCapability to adapt to changing circumstances and maintain a positive outlook, even in high-pressure scenarios.\nAbility to act as a coach and mentor, providing technical expertise to junior-level engineers and other teams.\nA bachelor’s degree in information technology / computing or equivalent work experience.\nWorkplace type:\nRemote WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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