{"id":2283087,"url":"https://alion.io/job/ntt-senior-technical-account-specialist-fixed-term-contract","title":"Senior Technical Account Specialist (Fixed Term Contract)","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":240,"ghost_share":0,"stale_share":0.967,"repost_share":0.004,"time_to_fill_p50_days":24,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1900},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Hyper-V","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-31T23:46:24Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":94},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nKey Responsibilities\nTechnical Account Management\nAct as a trusted technical advisor across multiple customer accounts.\nDevelop strong customer relationships and understand business and technical objectives.\nProvide strategic guidance on cloud, infrastructure, networking, and operational best practices.\nPresent technical recommendations to customer stakeholders and management teams.\nIncident & Major Incident Management\nLead technical coordination during critical incidents and Major Incidents (MI).\nFacilitate bridge calls and stakeholder communications.\nDrive service restoration activities with internal and external teams.\nLead Root Cause Analysis (RCA) and follow-up action tracking.\nEnsure compliance with service level agreements (SLAs).\nCloud & Infrastructure Advisory\nAssess customer Azure, AWS, and GCP environments.\nIdentify performance, scalability, availability, and security improvement opportunities.\nReview infrastructure utilization and operational health.\nRecommend cloud modernization and transformation initiatives.\nNetworking & Infrastructure Assessments\nReview customer network architecture and connectivity.\nAnalyze LAN, WAN, VPN, Internet, SD-WAN, and Cloud Networking environments.\nIdentify operational risks and recommend resiliency improvements.\nSupport hybrid cloud and multi-cloud network designs.\nTechnology Roadmap & Service Improvement\nDevelop and maintain customer technology roadmaps.\nRecommend automation, optimization, and modernization initiatives.\nDrive continual service improvement programs.\nIdentify and track operational risks and technical debt.\nRFI / RFP Technical Advisory\nSupport technical responses for RFI and RFP opportunities.\nReview customer requirements and identify solution gaps.\nWork closely with Solution Architects and Sales teams on solution design.\nProvide technical effort estimations and feasibility assessments.\nParticipate in customer technical workshops and proposal presentations.\nService Governance\nConduct Monthly Service Reviews (MSR).\nPresent service performance, trends, and recommendations.\nMaintain risk registers and improvement action plans.\nDrive customer satisfaction and service excellence.\nRequired Qualifications\nEducation\nBachelor's Degree in Information Technology, Computer Science, Engineering, Telecommunications, or related disciplines.\nRequired Experience\nMinimum 5 to 8 years of experience in one or more of the following:Technical Account Management\nCloud Engineering\nInfrastructure Operations\nNetwork Engineering\nService Delivery Management\nManaged Services\n\nExperience supporting enterprise customers.\nExperience managing technical incidents and escalations.\nExperience with public cloud platforms (Azure, AWS, or GCP).\nExperience working in customer-facing roles.\nTechnical Skills\nCloud Technologies\nKnowledge of one or more:\nMicrosoft Azure\nAmazon Web Services (AWS)\nGoogle Cloud Platform (GCP)\nKey areas:\nCompute\nStorage\nNetworking\nIdentity & Access Management\nBackup & Disaster Recovery\nMonitoring & Observability\nSecurity Fundamentals\nNetworking\nStrong understanding of:\nTCP/IP\nDNS\nDHCP\nRouting & Switching\nVPN Technologies\nFirewalls\nLoad Balancers\nSD-WAN\nHybrid Cloud Connectivity\nNetwork Security Fundamentals\nInfrastructure\nExperience with:\nWindows Server\nLinux Operating Systems\nVirtualization Platforms (VMware / Hyper-V)\nActive Directory\nBackup Solutions\nMonitoring Platforms\nIT Service Management\nKnowledge of:\nIncident Management\nProblem Management\nChange Management\nMajor Incident Management\nService Improvement Processes\nRequired Certifications\nCandidates should possess at least one Cloud Certification and one Infrastructure/Networking Certification.\nCloud Certifications (Required)\nAny one or more:\nMicrosoft Certified: Azure Administrator Associate (AZ-104)\nMicrosoft Certified: Azure Solutions Architect Expert (AZ-305)\nAWS Certified Solutions Architect - Associate\nAWS Certified SysOps Administrator - Associate\nGoogle Associate Cloud Engineer\nGoogle Professional Cloud Architect\nNetworking Certifications (Preferred)\nCisco Certified Network Associate (CCNA)\nCisco Certified Network Professional (CCNP)\nFortinet NSE / FCP Certifications\nPalo Alto Networks Certified Network Security Administrator (PCNSA)\nService Management Certifications (Required)\nITIL Foundation v4\nITIL Managing Professional\nPreferred Certifications\nThe following certifications will be considered an advantage:\nMicrosoft Azure Security Engineer (AZ-500)\nAWS Security Specialty\nGoogle Professional Cloud Security Engineer\nVMware VCP\nCertified ScrumMaster (CSM)\nPMP (Project Management Professional)\nSoft Skills\nStrong customer engagement and communication skills.\nExcellent presentation and stakeholder management abilities.\nAnalytical and problem-solving mindset.\nAbility to remain calm under pressure during critical incidents.\nStrong documentation and reporting skills.\nAbility to manage multiple priorities across multiple customer accounts.\nCollaborative team player with a proactive attitude.\nKey Success Indicators\nHigh customer satisfaction (CSAT).\nSuccessful management of critical incidents and escalations.\nDelivery of proactive recommendations and service improvements.\nQuality and timeliness of monthly service reviews.\nContribution to successful RFI/RFP responses.\nEffective identification and mitigation of customer risks.\nStrong technical advisory and roadmap planning capabilities.\nWhy Join Us?\nExposure to diverse enterprise environments and technologies.\nOpportunity to work across Azure, AWS, GCP, Networking, and Infrastructure domains.\nCustomer-facing advisory role with strong career growth potential.\nCollaborative and innovative technology environment.\nOpportunity to influence cloud transformation and modernization initiatives for leading organizations.\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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