{"id":3850221,"url":"https://alion.io/job/ntt-service-delivery-engineer","title":"Service Delivery Engineer","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":234,"ghost_share":0,"stale_share":0.957,"repost_share":0.004,"time_to_fill_p50_days":24,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-06T02:45:41Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T05:08:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Integrated Services - Service Desk Technician (L1) has relevant demonstrable experience required to operate and maintain the overall Infrastructure Technology of the business unit to ensure stability, integrity, and operational efficiency. This is achieved by monitoring, maintaining, supporting, and optimizing all aspects of the network and systems.\nIntegrated Service Centre offers a wide range of globally standardized helpdesk services covering colocation service and platforms of hosting, cloud services, network, and security services.\nKey responsibilities:\nResponsible for governance of the overall ISC (Integrated Services Centre) Level 1 and the overall IT and Operations standard compliance, developing and maintaining the operation framework, including process, procedures, and compliance.\nIdentifies, communicates and resolves issues.\nProvides relevant training to L1 service desk and relevant cross functional team members.\nDevelops, maintains and supports system and network infrastructure, including hardware and system components.\nPlans and performs installation, maintenance and support of network and system and providing end user support.\nPerforms issue analysis for incidents and developing preventive measures.\nDesigns, implements ISC cabling systems.\nDevelops and continuously improves the IT infrastructure and ISC operations processes.\nPerforms any other related task as required.\nTo thrive in this role, you need to have:\nGood communication and analytical thinking are essential to help to identify, communicate to resolve issues.\nGood customer service skills coupled with attentive listening skills.\nGood attention to detail and high level of accuracy.\nAdaptable and flexible, adapts style to align to cultural differences.\nContinuous improvement mindset relating to policies, procedures and operations.\nAbility to fact find to gain a full understanding of an issue and consider most appropriate response.\nAbility to work effectively in a team to support the achievement of objectives.\nBasic knowledge of GDPR and POPIA is desirable.\nDemonstrates the ability and passion to learn.\nAdvanced knowledge of information systems service management / service control processes and methodologies.\nDemonstrable knowledge and understanding of information systems technology areas\nDemonstrable understanding of Active Directory.\nDemonstrable knowledge of Windows Operating Systems and iOS.\nDemonstrable knowledge of the Microsoft Office suite of applications.\nDemonstrates a professional and friendly tone, maintaining faultless grammar.\nAcademic qualifications and certifications:\nHigh school certificate or equivalent qualification preferred.\nTechnical Certification or equivalent in a relevant field desirable.\nRequired experience:\nDemonstrated experience in a similar environment providing customer service.\nDemonstrated experience working with the Microsoft Office suite and related technologies, including databases.\nDemonstrated experience in a service management and operations role and service desk environment.\nDemonstrated experience working with help desk/ticketing software.\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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