{"id":2880433,"url":"https://alion.io/job/ntt-service-delivery-manager-4","title":"Service Delivery Manager","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":106,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-04-20T00:00:00Z","employer_posted_date":"2026-04-20","last_verified_at":"2026-10-21T17:48:18Z","board_verified":true,"closed_at":null,"days_open":184,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":184},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Service Delivery Manager is responsible for managing Infrastructure technical Project and relationships with customers, understanding and resolving their technical needs. The role involves providing technical support and consulting to enhance customer satisfaction and build long-term relationships.\nKey Responsibilities:\nCustomer Relationship Management: • Build and maintain strong relationships with key customers. • Understand customer needs and challenges through regular meetings and reviews.\nTechnical Support: • Provide support to resolve customers' technical issues promptly. • Oversight the implementation, configuration, and troubleshooting of products and services, mainly for IT infrastructure.\nConsulting: • Propose technical solutions with GTM team which is aligned with customers' business goals. • Offer advice on the adoption of new technologies and products.\nProject Management Oversight: • Oversight Plan, execute, and monitor technical projects for specific clients • Report on project progress and make adjustments as necessary.\nTraining and Education: • Provide training to customers on the use of products and services. • Create and deliver technical documentation and guidelines.\nProduct Knowledge Acquisition: • Gain comprehensive and detailed knowledge of the company's products. • Stay updated with the latest product features and enhancements.\nRequired experience:\nBachelor's degree in Computer Science, Information Technology, or a related field.\nExperience in technical support or account management.\nExcellent communication and interpersonal skills.\nStrong problem-solving and analytical abilities.\nExperience in project management is a plus.\nLanguage skill (Business level) o English, Vietnamese OR Japanese, Vietnamese\nNice to Have\nCandidates with CCNA / CCNP certificates...\nCandidates with Azure Or AWS certificates\nCandidates with Network skill: Implementation & configuration for network equipment for Core switch, Distribution, Access Switch, firewall from makers Cisco, Juniper, Fortinet…\nJLPT Japanese Language more than N2 OR TOEIC score more than 785\nBenefit\nCompetitive salary based on agreement.\nFull social insurance coverage based on salary.\nProbation with 100% salary.\nAnnual bonuses and regular salary reviews.\nTraining sponsorship for professional courses and certification exams.\nComprehensive healthcare coverage for staff and their families.\nRegular health check-ups.\n15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days.\nWorkplace type:\nAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekersorcandidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come froman @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","description_format":"text","description_chars":4735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual bonuses","Annual leave","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Mobile Networks","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-19T22:38:27Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.184,"p_room":0.28,"age_days":184,"expected_fill_days":18,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ntt-service-delivery-manager-4","json_url":"https://alion.io/job/ntt-service-delivery-manager-4.json","meta":{"generated_at":"2026-10-21T20:00:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28391,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":121},"rest":"https://alion.io/mcp/rest/get_company?id=121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fntt-service-delivery-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fntt-service-delivery-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fntt-service-delivery-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ntt-service-delivery-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fntt-service-delivery-manager-4"}]}