{"id":3675995,"url":"https://alion.io/job/ntt-team-lead-2","title":"Team Lead","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":245,"ghost_share":0,"stale_share":0.947,"repost_share":0.004,"time_to_fill_p50_days":24,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India","Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-11-03T11:07:51Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T15:19:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Team Lead, Support Services is an entry level management role responsible for ensuring the delivery of support services to clients.\nThis role is responsible for ensuring the efficient operation, optimization, and continuous improvement of less complex support services.\nThe Team Lead, Support Services manages and deploys targeted support services programs to help accelerate sales, client engagement and service delivery and collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.\nKey responsibilities:\nContributes to the financial performance of support services within a Region/Country or Services Division, including growth, delivery profitability and technology innovation.\nOversees the execution of the specific, actionable, and measurable support services goals across the team.\nGives input on the delivery of the roadmap development of support services service/product offers to be taken to market.\nGives input on the support services service/product value propositions ensuring that it is easily understood.\nWorks with management to create strong interlocks between sales force teams and support services delivery.\nEnsures standards are set for client satisfaction and ensures the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of NTT clients.\nEnsures a culture of continuous improvement within the team, implementing best practices and driving process enhancements.\nContinuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality.\nParticipates in the development and execution of new delivery methodologies and ensures alignment to best practice.\nContributes to the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from sales to delivery.\nContributes to service delivery excellence, identifying new business opportunities where applicable.\nLearns to the skills to manage and develop the team within remit to ensure achievement of team and individual objectives.\nCollaborates with vendors and partners to ensure seamless integration of third-party services within the support services environment.\nGenerates regular service performance reports, analyzing key metrics and trends, and providing insights to improve service delivery.\nTo thrive in this role, you need to have:\nBusiness and commercial orientation and with a supporting interest in technology.\nKnowledge of support services, IT service management, and related technologies.\nAbility to stay up to date with industry trends, emerging technologies, and best practices.\nKnowledge of support services concepts, IT service management (ITSM) practices, and industry best practices.\nUnderstanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.\nGood client-facing and communication skills, with the ability to build and maintain strong client relationships.\nGood interpersonal and verbal and written communication skills.\nEntry level management skills, learning the skills to inspire and mentor a team.\nGood collaboration skills and are able to interact professionally.\nAbility to multi-task, set priorities and meet deadlines.\nKnowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.\nAcademic qualifications and certifications:\nBachelor’s degree or equivalent in Information Technology or Business Administration or related.\nITIL certification.\nRequired experience:\nDemonstrated experience in managing an information technology services team, preferably within a global matrixed organization.\nDemonstrated experience in a large-scale organization.\nDemonstrated experience working with vendors and/or service providers.\nDemonstrated experience working in a team-oriented, collaborative environment.\nDemonstrated experience in a support services role within an information technology services environment.\nWorkplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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