{"id":2868119,"url":"https://alion.io/job/ntt-technical-services-cross-technology-systems-integration-specialist","title":"Technical Services Cross Technology Systems Integration Specialist","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":240,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Microsoft Defender for Cloud","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-04-27T00:00:00Z","employer_posted_date":"2026-04-27","last_verified_at":"2026-10-22T03:06:46Z","board_verified":true,"closed_at":null,"days_open":179,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":179},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Collaboration Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to NTT clients.\nThis role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.\nThis role works towards professional to expert level certification, whilst at the same time developing business knowledge. This role has seasoned proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.\nKey responsibilities:\nInteracts with clients on site and remote to meet complex requirements of a solution.\nEscalates unresolved problems and issues to the relevant third parties.\nResponds to escalated client requests.\nEscalates complex problems to the relevant third parties.\nWrites reports and proposals and completes and maintains project documentation.\nAssists with the documentation of standard operating procedures relating to installations and fixes.\nActs as coach and mentor to more junior Implementation Engineers and Technicians.\nAssumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.\nIncluded in higher complexity design work, with input to the design expected.\nExpected to take ownership of relevant technologies according to domain or specialization.\nPerforms any other related task as required.\nTo thrive in this role, you need to have:\nSeasoned understanding and appreciation of technical design and business principles.\nSeasoned project fundamental and administration ability.\nSeasoned project skills which are demonstrated in the execution of installations and other assignments.\nExcellent customer engagement skills\nDemonstrate relevant domain specialist knowledge.\nExcellent verbal communication skills.\nClient focused and displays a proactive approach to solving problems.\nAbility to work under pressure.\nAbility to coach, mentor and provide guidance to team members.\nAcademic Qualification and certifications:\nBachelor's degree or equivalent in Information Technology or Computing or a related field.\nCollaboration -\nValid CCNP Voice/Collaboration Certification required.\nCustomer experience -\nNICE plus additional such as NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.\nAdditional certifications such as Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations.\nCisco VOIP Integrations; Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.\nAvaya certifications such as Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.\nVerint certifications such as Workforce Management (WFM); Interactions; Speech; Additional DPA\nGenesys foundational Courses such as Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics.\nGenesys level 3 such as Genesys Cloud Integration Paths; Genesys Cloud CX - Development and Feedback - Usage for Supervisors; Genesys Cloud CX - Gamification; Genesys Cloud CX - AI/Bots - Knowledge Workbench; Genesys Cloud CX - AI/Bots Fundamentals; Genesys Cloud CX - AI/Bots - Intent Miner; Genesys Cloud - Cloud Media Services - Business Continuity; Genesys Cloud - Cloud Media Services - Purchase to Port; Genesys Cloud - Cloud Media Services - Telephony Connection Options.\nData Centre -\nRelevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage; Dell PowerEdge servers, Unity, PowerStore, PowerScale Isilon. Recoverpoint Appliance/VE, PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals; Cisco UCS Servers.\nCisco MDS and Brocade SAN Switches - Zoning.\nEnd User Compute -\nRelevant certifications such as Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified - Teams Administrator Associate; AZ-103 - Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies.\nNetworking -\nProfessional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.; Cisco Dev Net certification.\nSecurity -\nCertifications such as Azure Certified Security Engineer / PCNSE / FCP / CCNP Security / CISSP / Automation certifications or equivalent preferred.\nCloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate is advantageous.\nCertifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).\nTerraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365; Power BI Administration; Scripting (PowerShell); ZTNA.\nRequired experience:\nSeasoned work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.\nSeasoned experience engaging with clients and conducting presentations.\nSeasoned report writing experience.\nSeasoned project management.\nRequired experience (specific to Collaboration) -\nSeasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.\nSeasoned experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.\nSeasoned experience with Border Element, media resources, SRST/SRSV.\nSeasoned experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.\nSeasoned experience with design and implementation for UC environment.\nSeasoned experience with CME/CUE.\nSeasoned experience in dial plan designs and implementation.\nSeasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark.\nSeasoned experience with Cisco TelePresence video solutions.\nSeasoned experience with Cisco audio and video conferencing solutions.\nSeasoned experience with Webex Calling and Webex Contact Centre solutions.\nSeasoned experience with voice carrier systems from - Telkom, Neotel, Vodacom, MTN.\nSeasoned experience with multi-cluster call manager environments.\nSeasoned ARC and Call Cabinet expertise is advantageous.\nSeasoned experience in Network switching and routing.\nRequired experience (specific to Networking) -\nSeasoned work experience in technical implementation engineering, specific to Networking technologies.\nWorkplace type:\nOn-site WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekersorcandidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come froman @nttdata.com email address. 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