{"id":1767518,"url":"https://alion.io/job/ntt-ts-senior-associate-systems-integration-specialist","title":"TS Senior Associate Systems Integration Specialist","company":{"id":121,"name":"NTT","domain":"global.ntt","url":"https://alion.io/company/ntt","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":104,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":519},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-20T16:33:40Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Senior Associate Customer experience Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).\nThis role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.\nKey responsibilities:\nOwns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.\nTakes responsibility for problem resolution and troubleshooting during project lifecycle.\nEscalates complex problems to the relevant third parties.\nAssists with the documentation of standard operating procedures relating to installations and fixes during ops handover.\nCompiles and maintain project administration (Time Capture and feedback to stakeholders).\nConducts elementary presentations within the customer's organization.\nExpected to take leadership from senior resources on relevant technologies according to specialization and best practice.\nPerforms any other related task as required.\nTo thrive in this role, you need to have:\nDeveloping solution and service knowledge.\nPossess sound knowledge of Customer experience infrastructure and systems.\nDemonstrate problem analysis and solution formulation skills.\nDemonstrate learning and service orientation.\nDemonstrate excellent attention to detail.\nDemonstrate proactive management.\nDemonstrate the ability to adapt to change and to think innovatively.\nDisplays good verbal and written communication ability.\nDemonstrate the ability to engage with a variety of stakeholders.\nPossess good planning and time management ability.\nDemonstrate the ability to cope under pressure.\nAcademic qualifications and certifications:\nBachelor's degree or equivalent in Information Technology or Computing or a related field.\nCertifications such as NICE, plus one additional - NICE Engage NCSE; NICE Engage NCIE; Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.\nAdditional certifications such as Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform.\nAdditional certifications such as Avaya VOIP Integrations; Cisco VOIP Integrations; Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.\nCertifications such as Avaya, pus additional - Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.\nCertifications such as Verint, plus additional - Workforce Management (WFM); Interactions; Speech.\nCertifications such as Genesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics.\nCertifications such as Generys - Level 2 - Genesys Cloud CX - Architect (ILT); Genesys Cloud CX - Quality Management (ILT); Genesys Cloud CX - Scripting (ILT); Genesys Cloud CX: Outbound (ILT); Genesys Cloud - Web Chat; Genesys Cloud - Web Messaging; Genesys Cloud - Agentless Voice Notifications; Introduction to Genesys Cloud for Supervisors - Advanced Management.\nRequired experience:\nModerate level of experience in a technical implementation engineering.\nModerate level of experience engaging with clients and conducting presentations.\nWorkplace type:\nHybrid WorkingAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune\nGlobal 100. We are committed to accelerating client success and positively impacting society through\nresponsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with\nunmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and\napplication services. Our consulting and industry solutions help organizations and society move\nconfidently and sustainably into the digital future. As a Global Top Employer, we have experts in more\nthan 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as\nestablished and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each\nyear in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. 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