{"id":1566869,"url":"https://alion.io/job/nu-heat-account-manager","title":"Account Manager","company":{"id":1977286,"name":"Nu-Heat","domain":"nu-heat.co.uk","url":"https://alion.io/company/nu-heat","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0.222,"time_to_fill_p50_days":12,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":111000,"period":"year","method":"role_country_seniority_unknown","sample_n":429},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-14T16:03:20Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Closing Date for Application:\nTuesday 06/10/2026Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. \nBacked by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. \nNow part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.\nThe Role \nIn this role, you will be responsible for managing and developing your own section of Nu-Heat’s trade and new business customer base. This includes nurturing existing relationships and proactively sourcing new opportunities to drive long-term sales growth.\nYou’ll manage the customer experience from initial contact through to order confirmation, whether the customer has a live project or not. This involves specifying the most suitable system(s) for each customer, maintaining strong conversion and retention rates, and ensuring a tailored package of support is in place for your portfolio of accounts.\nYou will be expected to build and maintain effective relationships with both existing and potential customers, proactively identify, qualify, and follow up on new business leads, manage enquiries from lead creation through to order confirmation and contribute to both personal and team sales targets.\nTo succeed in this role, you’ll need to be a confident, driven team player with a high level of focus and motivation in the sales arena. You should consistently deliver exceptional customer service and demonstrate commercial awareness. You’ll also be expected to maintain up-to-date knowledge of Nu-Heat products and competitor offerings and understand relevant legislation affecting the renewable and underfloor heating (UFH) market through independent study or by requesting training where needed.\nWorking hours: 37.5 hours per week, Monday-Friday, 9am-5pm.\nWorking style: Office-based, 5 days per week. Enjoy the buzz of collaboration and the energy of a shared workspace. Our full-time office culture fuels creativity, connection, and career growth every single day. \n\nResponsibilities\nCustomer conversion\n\nDevelop trade customers of all levels of business through clear ownership and account management, providing tailored service profiles as appropriate to facilitate business growth at appropriate pricing and margin levels.\n\nRetention; Identify customers that maybe at risk of not retaining and understand why they didn’t purchase from Nu-Heat. Obtain another project to quote for them, understanding what needs to happen for them to order from Nu-Heat next time around.\n\nContributing to Company Development i.e. improving customer satisfaction by answering incoming calls quickly, participating in company meetings, feedback any ideas for improvement.\n\nLead to prospect conversion, qualifying leads to ensure understanding of timescales, value and potential future business.\n\nProspect to customer conversion, following up projects to an agreed SLA to ensure conversion of sales opportunities is maximised.\n\nFollow-up previous lapsed customers and unsuccessfully quoted trade prospects to understand why they didn’t purchase from Nu-Heat and obtain another project to quote for them, understanding what needs to happen for them to order from Nu-Heat next time around.\n\nThe Person\nAccount management and business development experience\n\nAble to build rapport quickly and tailor communication style to suit the audience\n\nAble to communicate effectively over the phone\n\nAble to manage and prioritise a large workload to ensure high levels of efficiency and productivity\n\nHigh levels of I.T literacy\n\nTarget driven and resourceful\n\nExcellent levels of customer service\n\nExcellent written & verbal communication skills\n\nIndependent self-starter, able to work in a cross-functional team environment\n\nH&V industry knowledge is desirable\n\nThe Benefits\nBonus\n\n23 days holiday\n\nPension contribution matched up to 8%\n\nLife Assurance 3x base salary\n\nGenuit sharesave scheme\n\nSalary up to £30,000 with OTE up to £5000\n\nHere at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.","description_format":"text","description_chars":4598,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-01T06:10:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-14T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.284,"p_room":0.35,"age_days":28,"expected_fill_days":12,"reasons":["conf:9","velocity","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/nu-heat-account-manager","json_url":"https://alion.io/job/nu-heat-account-manager.json","meta":{"generated_at":"2026-10-14T20:38:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27483,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1977286},"rest":"https://alion.io/mcp/rest/get_company?id=1977286"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnu-heat-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnu-heat-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnu-heat-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nu-heat-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnu-heat-account-manager"}]}