{"id":1566814,"url":"https://alion.io/job/nu-heat-desk-based-account-manager","title":"Desk Based Account Manager","company":{"id":1977286,"name":"Nu-Heat","domain":"nu-heat.co.uk","url":"https://alion.io/company/nu-heat","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doncaster, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":493},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-23T16:54:10Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Closing Date for Application:\nSunday 11/10/2026Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.\nPart of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.\nRole: As a Desk-Based Account Manager, you will be responsible for managing a portfolio of builders’ merchant customers through a structured call plan.\nYou will play a critical role in supporting business growth initiatives, executing promotional activity, and building long-term customer relationships. Working collaboratively with field sales, marketing, and internal stakeholders, you will drive sales performance and ensure customers receive outstanding service and commercial support.\nHead office is in Doncaster, and the Desk Based Account Manager role is situated at our Neale Road site in Doncaster.\nKey Responsibilities:\nCustomer & Sales Growth\nManage a structured call plan to proactively engage with a defined set of builders’ merchant accounts\n\nDrive sales and support revenue growth through upselling, cross-selling, and introducing new product ranges\n\nWork towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy\n\nIdentify growth opportunities within the account base and take actions to unlock potential\n\nCustomer Relationship Management\nBuild and maintain strong, trusted relationships with key contacts across your customer portfolio\n\nServe as the primary point of contact for day-to-day queries, ensuring timely and effective resolution\n\nAct as a brand ambassador, promoting value-added services and reinforcing customer loyalty\n\nPromotional & Marketing Support\nPromote and co-ordinate marketing campaigns and promotional initiatives with your customer base\n\nMonitor the uptake and success of promotions, providing feedback to marketing and commercial teams\n\nTailor promotional messaging based on customer needs, seasonality, and market trends\n\nReporting & Insights\nMaintain accurate records of customer interactions, sales activity, and opportunities in our CRM system\n\nReport on account performance, promotional results, and customer feedback to internal stakeholders\n\nProvide insights into customer behaviour, competitor activity, and market dynamics\n\nCollaboration & Support\nWork closely with field-based account managers, sales leaders, and support teams to ensure cohesive customer coverage\n\nAssist in onboarding new customers and supporting administrative follow-up as needed\n\nContribute to continuous improvement of internal processes to enhance customer experience\n\nSkills & Experience:\nAbility to analyse data\n\nExcellent listening, negotiation, motivation, and presentation skills\n\nExcellent verbal and written communications skills\n\nProven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment\n\nStrong communication and relationship-building skills via phone, email, and virtual platforms\n\nCommercial acumen and ability to identify sales opportunities\n\nComfortable working to targets and KPIs in a fast-paced environment\n\nProficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting\n\nWorking Hours & Benefits:\nMonday to Friday, 9am - 5pm\n\n25 days holiday entitlement\n\nContributory pension scheme - matched up to 8%\n\nLife assurance\n\nEnhanced Maternity & Paternity pay\n\nSave as you earn Sharesave Scheme\n\nCycle to work scheme\n\nFree flu vouchers\n\nVarious health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services\n\nStaff discount on all Genuit Group products\n\nFree on-site parking\n\nHere at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.","description_format":"text","description_chars":4434,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-01T06:10:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.502,"p_room":0.45,"age_days":26,"expected_fill_days":16,"reasons":["conf:13","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/nu-heat-desk-based-account-manager","json_url":"https://alion.io/job/nu-heat-desk-based-account-manager.json","meta":{"generated_at":"2026-10-24T10:16:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14964,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1977286},"rest":"https://alion.io/mcp/rest/get_company?id=1977286"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnu-heat-desk-based-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnu-heat-desk-based-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnu-heat-desk-based-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nu-heat-desk-based-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnu-heat-desk-based-account-manager"}]}