Business Analyst Manager

About Nu

Nu is the leading digital bank in Latin America, serving 140 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.

Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.

Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.

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Business Analysts at Nubank

As a company at the forefront of the financial revolution in Brazil, Nubank has experienced exponential growth since its inception. To keep your growth path healthy, numerous critical decisions constantly need to be made. Business Analysts are fundamental in the decision process because they must not only be able to deal with large amounts of information and data, but also always think of ways to improve our clients' experience.

It is BA's responsibility to structure the data, analyze it and use the results to test different solutions with the aim of improving Nubank's efficiency.

We are looking for people who are independent and who are not afraid to take the initiative to identify and solve problems that are not necessarily obvious.

You can read more about it in our blog and get some insights into how we work.

As a Business Analytics Manager, you’re expected to:

• Do a lot of investigative work, focused on deciding which data makes the most sense to use in which situation. If you don't have the data, it's your job to think about what tests can be done or how to extract the information you need to answer your questions;

• Support your team in making data-based decisions by monitoring analysis and decisions, ensuring the flow of projects and making the process of taking risks comfortable despite the uncertainties;

• Mentor the team

• Learning how to work with a large volume of data to build a solid foundation for decision making with calculated risks - even knowing that not all the answers are in the data and/or that not all the data you would like is available; Use tools like SQL, Python and Scala - taught during your first weeks with us - for data extraction;

• Understand our products and interactions with other areas;

• Take advantage of opportunities to grow and learn from a well-prepared and highly qualified team;

• Opportunity to work in a complex, dynamic and diverse environment, participating in projects that will impact a large number of clients.

• Drive customer growth for one of Latin America's leading digital banks, owning the analytics function that powers credit card and savings account acquisition, activation, and channel strategy, connecting data to the decisions that determine how millions of Colombians access financial products.

• Lead and develop a team of business analysts embedded across the Business Unit area, setting the analytics roadmap, owning the squad's OKRs, and building the operating model that turns acquisition and activation data into decisions that move the business.

• Own performance and budget optimization, bringing rigor to how the BU allocates spend across channels ensuring sustainable growth.

• Modernize how to make decisions at scale, leading the migration to an AI-ready data architecture and building the experimentation and monitoring infrastructure that allows teams to move fast with confidence.

What are we looking for?

• Analytical capacity: ease with numbers and calculations, having the ability to solve problems mathematically;

• Business basics: dynamics between risks and opportunities, as well as interaction between business areas and technical areas (products/engineering);

• Problem solving: ease and creativity to seek solutions to day-to-day challenges and achieve the best results;

• Ability to understand how your decisions and work impact our customers' experience, seeking results that align with our purpose;

• Willingness and ease of learning, especially for tools;

• Openness to receive feedback and incorporate it into your daily life and development;

• Adaptability to the multifunctional environment;

• Profiles that add value to Nubank's culture.

Our Benefits

• Chance of earning equity at Nubank

• Extended maternity and paternity leaves

• Health and life insurance

• NuCare - Our mental health and wellness assistance program

• Nucleo - Our learning platform of courses

• NuLanguage - Our language learning program

• Meal voucher

• Gym partnership

• Work-from-home Allowance

• Parental Consultancy

• Relocation Assistance Package, if applicable

Our Nu Way of Working

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration

Our recruitment process may involve the use of artificial intelligence-enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.