{"id":4063816,"url":"https://alion.io/job/nucleus-client-services-director","title":"Client Services Director","company":{"id":20849,"name":"Nucleus","domain":"nucleus-co.com","url":"https://alion.io/company/nucleus","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Biotech","role_family":"Biotech","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Macclesfield, United Kingdom","Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T10:10:25Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T10:14:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Client Service Director, UK - Remote, Hybrid, or Office based \nAbout Nucleus Global\nNucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.\nAbout the Role\nAs a Client Services Director, you'll provide strategic leadership for a key global client account spanning Medical Affairs and Publications. You'll serve as a trusted advisor to senior client stakeholders, overseeing the successful delivery of integrated scientific communications programs while ensuring exceptional client service, operational excellence, and commercial performance.\nWorking closely with Scientific Services and cross-functional teams, you'll shape account strategy, identify opportunities for growth, mentor high-performing Client Services teams, and help strengthen a long-term client partnership built on collaboration and innovation.\nHere's What You'll Be Doing\nLead the strategic direction and day-to-day oversight of a key client account delivering integrated Medical Affairs and Publications programs and strategies in oncology\nBuild and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex business conversations.\nPartner with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver high-quality scientific communications aligned with client objectives.\nOversee account financial performance, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth.\nLead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture.\nDrive operational excellence by implementing best practices, improving delivery processes, and ensuring consistent, high-quality execution across the account.\nSupport business development through proposals, strategic planning, and identifying opportunities to expand the client partnership.\nCollaborate with senior leadership to support broader business initiatives, resource planning, and the continued evolution of our client services offering.\nStay informed on industry trends, including Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing innovative thinking and strategic insights to clients and internal teams.\nAbout You\nExtensive Client Services experience within a medical communications agency, with significant experience supporting oncology Medical Affairs and Publications accounts \nProven ability to build trusted relationships with senior pharmaceutical clients and lead complex, integrated scientific communications programs.\nStrong commercial and financial acumen, with experience managing budgets, forecasting, profitability, and driving organic account growth.\nExperience leading, coaching, and developing high-performing Client Services teams while collaborating across multidisciplinary functions.\nExcellent strategic thinking, communication, and stakeholder management skills, with the confidence to influence, solve problems, and lead through complexity.\nExperience supporting business development activities, including proposals, pitches, and growing existing client partnerships.\nA collaborative, solutions-focused leader who is passionate about delivering exceptional client experiences, developing people, and driving continuous improvement.\nIn addition to a great benefits package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with socials across our offices, regular wellbeing drop in sessions, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.\nOur Pledge\nAt Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.\nNucleus Global is not accepting unsolicited résumés from search firms for this employment opportunity. Regardless of past practice, all résumés submitted by search firms to any employee of Nucleus Global and its affiliated companies by email, the Internet or in any form - without a current signed fee agreement for that position (as authorised by the Recruitment Manager) - will be deemed the sole property of Nucleus Global, and no fee will be paid in the event you are hired as a result of the referral or through other means.\nNucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.\nDon't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. 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