{"id":3830279,"url":"https://alion.io/job/nucleus-security-staff-agentic-software-engineer-us-ticketing-team-lead-nucleus-security","title":"Staff Agentic Software Engineer - US Ticketing Team Lead - Nucleus Security","company":{"id":1760375,"name":"Nucleus Security","domain":"nucleussec.com","url":"https://alion.io/company/nucleussec","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon S3","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Composer","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"PHP","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"Docker","optional":true},{"name":"Laminas","optional":true},{"name":"Qualys Cloud Platform","optional":true},{"name":"Scrum","optional":true},{"name":"Wiz","optional":true}],"status":"live","first_seen_at":"2026-11-05T19:17:08Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T22:54:45Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Are you passionate about building real-world integrations that power high-impact cybersecurity workflows? Do you thrive at the intersection of APIs, data transformation, and platform reliability? Has this year transformed your day-to-day workflow with AI? Nucleus Security is seeking an AI-focused, experienced Software Engineer to join our Integrations team and help expand our ecosystem of data integrations with the world’s leading security tools.\nThis role is ideal for a technically strong PHP developer with a solid background in APIs, leadership-level experience in engineering environments, and a passion for building clean, scalable, and maintainable integration code.\nAbout Nucleus Security\nNucleus Security is transforming how security and development teams manage vulnerabilities at scale. Our platform unifies vulnerability data across scanners and environments, enabling organizations to prioritize and remediate vulnerabilities efficiently. Through our integrations, we empower customers to take this to where it matters most, from ticketing software to bulk exports.\nAs our ecosystem continues to expand, the integrations team plays a critical role in scaling our platform’s reach and value.\nRole Overview\nAs a Senior Agentic Engineer and the team lead for the Ticketing team, you’ll be a core contributor to our ticketing infrastructure. You’ll lead the technical implementation and development to enhance our ticketing integrations, reporting infrastructure, and data trends.\nYou’ll work closely with engineering leadership, product management, and QA to ensure all code is performant, scalable, and easy to support. You’ll also contribute to internal standards and tooling that improve how we test, release, and maintain integrations over time.\nThis is a hands-on engineering role with a strong leadership expectation-you’ll be trusted to lead major efforts, define best practices, and mentor others on the team.\nWhat You’ll Do\nWork with your team and AI agents to develop and maintain integrations for exporting vulnerability and asset data to major ticketing and storage platforms (e.g., Jira, ServiceNow, Azure DevOps, S3 buckets, and more).\n\nBuild Agentic tooling and automation to support development, testing, validation, and CI/CD deployment.\n\nWork directly with external REST APIs and webhooks to send, extract, normalize, and transform data into platform-ready formats.\n\nManage the full lifecycle of nucleus vulnerabilities through external ticketing systems, synchronizing updates and changes from both systems.\n\nLead the architecture and design of the new connectors and contribute to improving our internal connector framework.\n\nCollaborate cross-functionally with product, QA, support, and platform engineering to ensure integrations are stable, scalable, and supportable.\n\nBuild tooling and automation to support connector testing, validation, and CI/CD deployment.\n\nMaintain best practices for versioning, release cadence, and backwards compatibility.\n\nSupport QA and customer support teams in diagnosing and resolving connector-related issues.\n\nTake ownership of reliability and observability in connector infrastructure (logging, metrics, error handling, etc.).\n\nWhat We’re Looking For:\nRequired Experience\n5+ years of professional software engineering experience.\n\n2+ years of technical leadership experience.\n\n1+ years of agentic software experience.\n\nStrong experience with PHP including modern PHP practices, Composer, PSR standards.\n\nDeep understanding of working with REST APIs-authentication, pagination, rate-limiting, data normalization, token refreshing, etc\n\nExperience writing testable code, creating unit/integration tests, and mocking external APIs to validate workflows in a testing environment.\n\nProven ability to lead technical efforts or projects from design through release.\n\nExperience with version control systems (preferably Git) and CI/CD pipelines.\n\nComfortable working in Linux-based environments.\n\nStrong debugging and problem-solving skills, especially when dealing with external systems and APIs.\n\nPreferred Experience\nMaster's degree in computer science, cyber security, computer engineering or similar.\n\nExperience presenting technical topics and mentoring Software Engineers\n\nExperience with the Zend Framework ecosystem, especially Laminas Framework.\n\nExperience working with security tools such as Tenable, Wiz, Qualys, or Rapid7.\n\nExperience working with ticketing solutions such as ServiceNow, Jira, etc\n\nFamiliarity with containerization tools like Docker.\n\nExperience working with relational databases (SingleStore/MEMSQL a bonus)\n\nExperience with ExtJS or React.\n\nBackground following Agile/Scrum methodologies in a professional setting\n\nExperience maintaining applications on Linux platforms in cloud environments\n\nWhy Nucleus?\nNucleus is a truly unique solution that’s defining a market AND making an actual impact. \nWe’re biased, but you will get to work with one of the best teams in security. We have a lot to get done and we work extremely hard, but we have fun in the process. \nWork with a high-performing team that values creativity, autonomy, and innovation. \nCollaborate on meaningful products that improve the security posture of major organizations. \nEnjoy flexible remote work arrangements and a strong emphasis on work-life balance. \nAdditional Information\nAt Nucleus we are committed to achieving excellence in our field by combining diversity, collaboration, teamwork, and pride in our work. 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