{"id":1974387,"url":"https://alion.io/job/numeral-customer-success-lead","title":"Customer Success Lead","company":{"id":1053,"name":"Numeral","domain":"numeral.com","url":"https://alion.io/company/numeral","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":17,"ghost_share":0,"stale_share":0.118,"repost_share":0,"time_to_fill_p50_days":125,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":165000,"max":225000,"currency":"USD","period":"year","gross":null,"usd_annual":225000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false},{"name":"Supabase","optional":false},{"name":"Together AI","optional":false}],"status":"live","first_seen_at":"2026-10-06T19:53:39Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-27T12:05:17Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Numeral:\nAt Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance.\nWe’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.\nNumeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.\nAbout the role:\nNumeral is hiring a Customer Success Lead to build and scale the Customer Success function from the ground up. As one of our first dedicated CS hires, you'll shape how Numeral delivers a standout client experience and how we keep and grow customers at scale.\nThis is a builder role: part strategist, part operator, part entrepreneur. You'll work directly with customers, design the systems and team that support them, and be the voice of the customer across Product, Engineering, Operations, and GTM. The role is highly strategic but also deeply hands-on, requiring someone comfortable with building systems and processes, working directly with customers, leveraging automation for efficiency, and operating in ambiguity.\nWhat you'll do:\nBuild the Customer Success function: Design and operationalize the Customer Success motion from the ground up. Help define segmentation, engagement models, health scoring, renewal workflows, and success playbooks.\n\nBuild organizational capabilities: Help hire, onboard, and develop our CSMs. Create the enablement, rituals, and reporting that let the team scale\n\nOwn the client experience: Own strategic customer relationships and ensure customers realize measurable value from Numeral’s platform and services. Partner with Sales to identify expansion opportunities.\n\nDrive metrics: Drive retention, customer health, long-term satisfaction, and promote upsells while owning key metrics including Net Revenue Retention (NRR), Customer Success Qualified Leads (CSQLs), and ROI.\n\nCreate scalable systems & processes: Build processes that support a rapidly growing customer base across enterprise and mid-market accounts. Help implement metrics, reporting, workflows, and automation to improve efficiency and customer outcomes.\n\nPartner Cross-Functionally: Act as the voice of the customer internally. Work closely with Product, Engineering, Tax Operations, and GTM teams to surface customer feedback, influence roadmap priorities, and improve the end-to-end customer experience.\n\nAutomate for efficiency: Bring an AI-first lens. Use automation and tooling to speed up onboarding, make support proactive, and make renewals predictable.\n\nWhat you'll bring:\nBuilder mentality: You have experience building or scaling Customer Success, Account Management, or Post-Sales functions in high-growth startup environments and are comfortable operating in an environment of ambiguity.\n\nPeople leader: You've hired, managed, and coached teams. You know how to set clear goals, give real feedback, and grow a high-performing team while it's still being built.\n\nObsessed with client experience: You have a track record of improving adoption, retention, satisfaction, and account growth.\n\nStrategic and hands-on: You can think strategically while also rolling up your sleeves to solve operational challenges, work directly with customers, and build processes from scratch.\n\nAutomation-minded operator: You've implemented scalable workflows, defined CS metrics, and you're excited about using AI to do more with less.\n\nStrong communicator: You build credibility with customer executives and work well with technical and operational teams.\n\nNice to haves:\nExperience in Fintech, SaaS, financial infrastructure, tax, compliance, or finance workflows\n\nHigh-growth startup environments (Series A-C+)\n\nExposure to both high-touch enterprise and scaled mid-market customer motions\n\nLocation:\nThis role is hybrid (must be based in San Francisco or Salt Lake City)\n\nWhat we offer:\nCompetitive salary and equity - you'll share directly in the company's success\n\nFull medical, dental, and vision coverage\n\nWellness perks like Headspace and the Peloton One App\n\n401(k) to help you build long-term financial security\n\nLunch and snacks when you're in the office\n\nRegular team offsites and company events as we grow\n\nA culture built on ownership - your work matters and people will see it!","description_format":"text","description_chars":4540,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-06T20:45:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":20,"expected_fill_days":125,"reasons":["conf:2","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":225000,"is_top_pay":true},"html_url":"https://alion.io/job/numeral-customer-success-lead","json_url":"https://alion.io/job/numeral-customer-success-lead.json","meta":{"generated_at":"2026-10-27T14:38:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3259,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1053},"rest":"https://alion.io/mcp/rest/get_company?id=1053"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnumeral-customer-success-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnumeral-customer-success-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnumeral-customer-success-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/numeral-customer-success-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnumeral-customer-success-lead"}]}