{"id":1974388,"url":"https://alion.io/job/numeral-customer-success-manager","title":"Customer Success Manager","company":{"id":1053,"name":"Numeral","domain":"numeral.com","url":"https://alion.io/company/numeral","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":17,"ghost_share":0,"stale_share":0.118,"repost_share":0,"time_to_fill_p50_days":125,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false},{"name":"Supabase","optional":false},{"name":"Together AI","optional":false}],"status":"live","first_seen_at":"2026-10-06T19:46:32Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-23T04:34:39Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Numeral:\nAt Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance.\nWe’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.\nNumeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.\nAbout the role:\nNumeral is hiring Customer Success Managers to join our founding Customer Success team. You'll own relationships with some of our highest-value clients and help drive retention and growth.\nThis is a front-line role with real ownership: part trusted advisor, part problem-solver, part builder. You'll run your own portfolio of strategic accounts like a business, work directly with finance and tax leaders, and help write the playbook the rest of the team will scale on.\nWhat you'll do:\nOwn a portfolio of strategic accounts: Be the go-to partner for our high-value clients. Build trusted relationships and make sure each account gets measurable value from Numeral's platform and services.\n\nDeliver a proactive client experience: Get ahead of issues before they become problems. Run regular check-ins, business reviews, and account plans that keep clients engaged and successful.\n\nDrive retention and growth: Own client health, renewals, and churn across your accounts. Spot expansion opportunities and partner with Sales to close.\n\nBe the voice of the customer: Share client feedback with Product, Engineering, Tax Operations, and GTM to influence the roadmap and improve the end-to-end experience.\n\nHelp build the playbook: Work with the CS Lead to test and refine health scoring, handoffs from Onboarding, and success playbooks.\n\nWork smarter with automation: Use AI to find automation opportunities so you can spend more time being strategic with clients.\n\nWhat you'll bring:\nClient-facing experience: You've worked in customer success, account management, consulting, or another client-facing role, ideally owning a large portfolio of accounts.\n\nHigh ownership: You treat your accounts like your own business. You follow through, take initiative, and don't wait to be told what to do.\n\nConsultative problem-solver: You can dig into a client's business, find what's getting in the way, and drive to a solution.\n\nCommercial instincts: You're comfortable talking about value, renewals, and expansion, and you know how customer health connects to revenue.\n\nOrganized and prioritized: You can juggle many accounts at once and know where to focus your time for the biggest impact.\n\nStrong communicator: You build credibility with finance and executive stakeholders and work well with technical and operational teams.\n\nAI Fluency: You're excited to use AI and automation to work more efficiently.\n\nNice to haves:\nManagement consulting or MBA background\n\nExperience in fintech, SaaS, financial infrastructure, tax, compliance, or finance workflows\n\nHigh-growth startup environments (Series A-C+)\n\nExperience on an early or newly formed CS team\n\nLocation:\nThis role is hybrid (must be based in Salt Lake City)\n\nWhat we offer:\nCompetitive salary and equity - you'll share directly in the company's success\n\nFull medical, dental, and vision coverage\n\nWellness perks like Headspace and the Peloton One App\n\n401(k) to help you build long-term financial security\n\nLunch and snacks when you're in the office\n\nRegular team offsites and company events as we grow\n\nA culture built on ownership - your work matters and people will see it!","description_format":"text","description_chars":3769,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-06T20:45:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":16,"expected_fill_days":125,"reasons":["conf:1","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/numeral-customer-success-manager","json_url":"https://alion.io/job/numeral-customer-success-manager.json","meta":{"generated_at":"2026-10-23T08:17:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1053},"rest":"https://alion.io/mcp/rest/get_company?id=1053"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnumeral-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnumeral-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnumeral-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/numeral-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnumeral-customer-success-manager"}]}